1. Cytracom
  2. Release Notes
  3. Desktop and Platform

2023 Desktop & Platform Release Notes

3/23/2023

Version: Back end changes, no new Desktop version

Bug Fixes

  • Fixed an issue where agents for a call queue were not being shown in the correct ring order in PBX.

3/14/2023

Version: Desktop 23.11.1

Bug Fixes

  • Fixed an issue where switching between network connections would result in calls not being able to connect.
  • Fixed an issue where when on a conference call and one caller hangs up, the remaining users on the call could no longer hear each other.

3/9/2023

Version: Desktop 22.46.1

We rolled back the Desktop version while we resolve issues with the Desktop app not being able to connect calls. This will also revert the fix we made where audio was lost when a caller dropped from a conference call, but the fix will be included with the next Desktop version.

What's New

  • Added the ability to select whether or not Call Center Call Queues will ring on the Cytracom mobile app on a per extension basis. This setting is accessed in PBX > Extension > Advanced Settings > Advanced and click the Mobile call center toggle.
  • Disabled users and users without an assigned extension will no longer show in the My Team list. Also, when an extension is updated or reassigned to another user, the extension will display the correct user in the My Teams list.
  • Added a banner to the top of Glass to remind partners if their payment method needs to be updated.
  • Decreased the file size of marketing collateral on proposals.
  • No longer require an address when editing agent licenses in Glass.

Bug Fixes

  • Fixed an issue where recorded uploads of names did not play in the Find Me directory search or in the voicemail menu.

2/23/2023

Version: Desktop 23.8.1

What's New

  • Added the ability to add a Canadian address during partner onboarding.
  • Added the ability to delete Resellers in Partner Portal > User Management.
  • Added the ability to manage payment methods in the Partner Portal.
  • Added the ability to select text in the Partner Portal.
  • Added text to provide image requirements to users when uploading a custom logo in the Partner Portal.

Bug Fixes

  • Fixed an issue where when on a conference call and one caller hangs up, the remaining users on the call could no longer hear each other.
  • Fixed an issue where when a user attempted to make an outbound call through MS Teams, the call would fail. Also removed the MS Teams column from the extensions list.
  • Fixed an issue where when a user attempted to make a call through the Chrome extension, the last number called would dial instead of the selected number.

2/13/2023

Version: back end changes, no new Desktop version

Bug Fixes

  • Fixed an issue where outgoing calls would display in Call History as "Outbound Call" rather than the Caller ID name, and if multiple outbound calls were made they were combined into a single Call History entry.
  • Fixed an issue where if an extension was not associated with a user, a caller attempting to contact a user via the dial by name directory would be disconnected.

2/9/2023

Version: back end changes, no new Desktop version

What's New

  • Added the ability to use a Canadian address for UCaaS accounts.
  • Added fuzzy matching to display potential matches when creating a new customer in the Partner Portal.

Bug Fixes

  • Fixed an issue where directed call pickups and calls picked up from the call park were showing an incorrect caller ID.
  • Fixed an issue where resellers were missing access to certain resources in PBX.
  • Fixed an issue where new payment method notifications were not being sent.

2/1/2023

Version: back end changes, no new Desktop version

What's New

  • Calls in a queue will now also ring on mobile devices along side desk phones and the Desktop app. Users must log out of the CallCenter Agent and log back in for this change to take effect. 

    Any extension can log in to a queue as any agent, and this can be done by dialing *01<agentnumber> and can log out by dialing *00 (agent number is optional). Pause and unpause are *02 and *03 respectively, and the agent number is again optional. Only the agent login requires the agent number. Pausing will not assign new calls to the agent. Note that agent numbers are different from extension numbers.

Bug Fixes

  • Fixed an issue where message threads took a long time to load or failed to load.

1/26/2023

Version: back end changes, no new Desktop version

What's New

  • Partners can now add and edit users for their clients.

1/24/2023

Version: back end changes, no new Desktop version

Bug Fixes

  • Fixed an issue where when attempting to place a ControlOne order, users would receive a 401 error when saving a new payment method.
  • Fixed an issue where users in some cases were incorrectly prompted to agree to the partner agreement upon their first login to the Partner Portal after onboarding.

1/20/2023

Version: back end changes, no new Desktop version

What's New

  • Added the ability to set up a custom pricing plan for ControlOne orders.
  • Added the ability to apply a discount code to multiple line items in ControlOne orders.

1/19/2023

Version: back end changes, no new Desktop version

Bug Fixes

  • Fixed an issue where custom roles were not displaying in PBX > User Management.
  • Fixed an issue where creating new or editing existing users in the Partner Portal > User Management was returning an error.
  • Fixed an issue where users could not update or create e911 addresses.
  • Fixed an issue where ControlOne orders could be placed for UC demo accounts.

1/18/2023

Version: back end changes, no new Desktop version

Bug Fixes

  • Fixed an issue where custom roles were not displaying in PBX > User Management.
  • Fixed an issue where users could not update or create e911 addresses.

1/13/2023

Version: back end changes, no new Desktop version

What's New

  • Added marketing collateral to proposals.

Bug Fixes

  • Fixed an issue where if a user attempted to change their own user in PBX, all the user's roles would be removed.
  • Fixed an issue where partners were not able to edit ControlOne user permissions in the Partner Portal.
  • Fixed an issue where reseller accounts had to log in twice to access the Partner Portal.
  • Fixed an issue where proposals that contained certain special characters in the company name could not be created.

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