Mailboxes are destinations for voicemails in the system. Each account has an individual mailbox for each extension and a general mailbox by default (999) for the entire account. Additional mailboxes can be set up as needed for departments or groups free of charge.  

Creating a Mailbox:

  • Click on Mailbox on the PBX main menu.
  • Click + New.
  • Enter a mailbox number that is at least two digits that does not match an existing mailbox.
  • Enter a name.
  • Enter and confirm the password.
  • Enter an email address to receive notifications of new voicemails if desired.
  • Select Skip Voicemail Instructions if the automated instructions are not needed prior to the beep.
  • Select Hide This Mailbox from the Directory if desired.
  • Choose the timeframe to automatically delete voicemails from the Delete Voicemails drop-down menu or choose No.
  • Choose the Timezone for the voicemail timestamps.
  • To upload a greeting, choose the greeting type from the drop-down menu and click Upload, or dial * + extension number and follow the prompts.
  • Click Submit.

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