Why isn't the phone ringing?

When a call comes into an extension, it should ring and the extension light should flash. If it does not ring or flash, it may be because:

  • The phone has been placed on Do Not Disturb mode (DND). Using DND
  • If the user name on the screen appears red instead of green, or there is no name on the screen, this indicates the phone is not registered. Ask a System Administrator to help with this.

Once the DND mode and/or registration have been corrected, the phone will ring normally, and the extension light will flash indicating an incoming call.  


 

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