Voicemail & Mailboxes

A mailbox stores voicemails and/or forwards them out to an email address. Each account has a mailbox per extension as well as a general mailbox. Mailboxes can be created or deleted as needed.

To learn more about mailboxes use this link.

Customizing a mailbox for a user:

  • Click on Mailbox in the PBX.
  • Select the mailbox to configure.
  • Enter and confirm a 3-6 digit numerical password of the user's choice. They will use this password when they press the envelope key on their phone to access their mailbox.
  • Enter one or multiple email addresses to receive notifications and .wav files of each voicemail left in the mailbox. If it is preferred to receive notifications only, toggle off the Attach Email.
  • The user can set voicemails to be deleted after being emailed or set a different time frame to delete the voicemail.
  • Select the time zone for the mailbox.
  • Greetings can be uploaded or recorded. 
  • Click Submit

Note: To make a new recording from the phone, dial star plus the mailbox number from the Cytracom phone. Log in with the password, and press 0 to access the recording menu. PIN numbers can also be changed here.  

 

Checking Voicemail and Configuring A Mailbox

There are multiple ways to access a mailbox in order to check voicemails or to configure the mailbox. Below are some of the most common ways to do so:

Dial the Mailbox Directly

  • By dialing * followed by the Mailbox ID
    • E.g. To access the General Mailbox (999), simply dial *999
    • This option is only available from Extensions associated with the same account as the desired mailbox
    • This option allows any user on an account to access any mailbox on the same account provided the caller knows the Mailbox IDs and Passwords for the mailboxes they wish to access
      • E.g. The user with extension 200 can check the mailbox at *999 or *201 etc. as long as they have the passwords to access these mailboxes

Using Call Routing

  • By routing to Mailbox and selecting the desired mailbox from the dropdown
    • This option can be assigned as the route for a DID or Auto Attendant
    • This option only allows access to the specific mailbox chosen in the Call Routing configuration
    • This option allows for remote access to a specific mailbox, provided the caller knows the Mailbox Password for the mailbox designated in the Call Routing configuration
  • By routing to Check Mailbox
    • This option can be assigned as the route for a DID or Auto Attendant
    • This will require the caller to know the ID for the Mailbox they wish to access
    • This option allows for remote access to any mailbox on the account, provided the caller knows the Mailbox IDs and Passwords for the mailboxes they are interested in accessing
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