Cytracom Desktop: Holiday Call Routing


This article discusses how to use holiday call routing in Cytracom Desktop. 


  • Cytracom Desktop


Creating a Holiday:

Holiday call routing will override normal call routing. Configure holidays by accessing the Holiday button in the PBX.

  • Login at
  • Once in the PBX, expand the menu by pressing the + on the right side of the menu bar.
  • Click on Holiday.
  • Click +New.
  • Enter a name for the holiday.
  • Click on the date field and choose the date from the drop down calendar.
  • Choose if the holiday should be recurring or not.

Note: Only choose recurring if the holiday is repeated on the same date in subsequent years.

  • Click Submit.

Once the holidays have been created, call routing can be configured.

Adjusting Holiday Routes:

  • Click on Phone Numbers on the main menu of the PBX.
  • Select the number that needs the holiday route.
  • In the Holiday Route field, select a route and "Route To -Destination" from the drop down menus.
  • Click Submit. 
  • Repeat the above steps for all necessary phone numbers.

Note: Holidays are set up for the current year only.

Still have questions? Click here to learn how to contact Cytracom Technical Support.

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