Topic
This article discusses how to use holiday call routing in Cytracom Desktop.
Environment
- Cytracom Desktop
Description
Creating a Holiday:
Holiday call routing will override normal call routing. Configure holidays by accessing the Holiday button in the PBX.
- Login at secure.cytracom.net.
- Once in the PBX, expand the menu by pressing the + on the right side of the menu bar.
- Click on Holiday.
- Click +New.
- Enter a name for the holiday.
- Click on the date field and choose the date from the drop down calendar.
- Choose if the holiday should be recurring or not.
Note: Only choose recurring if the holiday is repeated on the same date in subsequent years.
- Click Submit.
Once the holidays have been created, call routing can be configured.
Adjusting Holiday Routes:
- Click on Phone Numbers on the main menu of the PBX.
- Select the number that needs the holiday route.
- In the Holiday Route field, select a route and "Route To -Destination" from the drop down menus.
- Click Submit.
- Repeat the above steps for all necessary phone numbers.
Note: Holidays are set up for the current year only.
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