Call Forward

Call forward allows a user to forward their extension or phone number to an outside line.  First, before forwarding be put into routing, a new call forward needs to be set up under the phone number tab in the PBX.

  • Log into secure.cytracom.net
  • Click on PBX
  • Click Call Forwards
  • Click + New
  • Add the name and number to be forwarded to
  • Click Submit

Call forwards also have an option to display the inbound caller ID or the company's caller ID allowing customers to forward calls to a call center that requires their phone number rather than the originating caller phone number.

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