Call forward allows a user to forward their extension or phone number to an outside line. First, before forwarding be put into routing, a new call forward needs to be set up under the phone number tab in the PBX.
- Log into secure.cytracom.net
- Click on
PBX - Click
Call Forwards - Click
+ New - Add the name and number to be forwarded to
- Click
Submit
Call forwards also have an option to display the inbound caller ID or the company's caller ID allowing customers to forward calls to a call center that requires their phone number rather than the originating caller phone number.
