Call forward allows a user to forward their extension or phone number to an outside line. First, before forwarding be put into routing, a new call forward needs to be set up under the phone number tab in the PBX.
- Log into secure.cytracom.net
- Click on
- Add the name and number to be forwarded to
Call forwards also have an option to display the inbound caller ID or the companies caller ID allowing customers to forward calls to a call center that requires their customer number rather than the originating caller number.