Customers can view all of their tickets by going to help.cytracom.com. Log in and click on the arrow by the username.
- Click on My Activities.
- View all requests here.
- To view the request or respond to Cytracom, open the ticket by clicking on the subject.
- Click on Requests I'm CC'd on to view requests the user is CC'd on (maybe somebody else on the account submitted a request, but CC'd another user to keep them in the loop).
- Filter the list by the dropdown labeled Status on the right if desired.