Cytracom ControlOne: Quick start: Adding users to ControlOne

Topic

This article discusses how to add users as part of a new ControlOne deployment.

Environment

• Cytracom ControlOne

Description

Quick start article index

1. Create the Gateway
2. Assign the Bridge
3. Set up your new Site
4. Connect your Site to the internet
5. Set up your LAN
6. Add users to ControlOne
7. Connect the ControlOne Bridge hardware

There are two places where you must add users in ControlOne:

• The ControlOne Tenant
• ControlOne User Zones.

Adding users to your ControlOne Tenant

In this step, you are adding users to ControlOne itself. These users require user licenses.  

• Each user requires a user license to be added to a ControlOne User Zone. If you do not have a user license for a particular person, you will be unable to add them to a user zone. 
• Each user you remove from a user zone returns a user license to your pool of available licenses

Checking user licenses

If you experience errors adding users to User Zones, a likely cause is not having enough user licenses for the amount of users you are adding. 

1. In the ControlOne Portal, click Admin Settings in the left-hand Navigation menu.

Figure 1: The ControlOne Navigation menu (click to enlarge)

2. Scroll down to the Licenses card. Your available licenses will display under Agent Users. 

Figure 2: The User Licenses card (click to enlarge)

Adding new users to ControlOne

There are three ways to add new users:

• Add users individually, via email invite
• Add users in bulk, via CSV file
• Add users via Microsoft Entra ID (formerly Azure Active Directory)

Adding users to a User Zone

When a user logs into the ControlOne Agent, their access and permissions will be governed by the policies set on the User Zone in which they reside. 

1. In the Network Map, click the User Zone. 

Figure 3: A User Zone in the Network Map (click to enlarge)

2. A configuration menu will open on the right-hand side of the screen. Click the Users tab at the top of the menu, then click Manage for the method with which you are adding your users. 

Figure 4: Managing Users in a User Zone (click to enlarge)

After being added to a User Zone, your users can log into ControlOne through the ControlOne Agent. 

Next Step: Connect the ControlOne Bridge hardware →

←Previous Step: Set up your LAN

Still have questions? Click here to learn how to contact Cytracom Technical Support or open a ticket.