Cytracom UCaaS: D1 Quick Reference Guide

Topic

This article is a quick reference guide for the Cytracom D1 Phone.

Environment

  • Cytracom D1 Phone

Description

Index

 

Call Indicator

The bright red LED on the top right corner of the phone face indicates ongoing, held, and missed calls.

  • Blinks rapidly when a call is coming in.
  • Glows steadily when.dialing, while in an active call, and after a missed call.
  • Blinks slowly when a call is on hold. 

Input Mode

The text under the cursor shows the current input mode (123 = numerals, abc = lowercase letters, ABC = uppercase letters).

  • PressUCaaS_D1_QRG_AaEditMode.png a>A Edit Mode to change input mode to ABC.
  • Press UCaaS_D1_QRG_A1EditMode.pngA>1 Edit Mode to change input mode to 123.
  • Press UCaaS_D1_QRG_1AEditMode.png 1>a Edit Mode to change input mode to abc.

Entering numerals, letters and symbols

  • In 123 input mode, press the desired number key on the dial pad.
  • In ABC/abc input mode:
    • Press a number key (2-9) repeatedly to select a letter or number.
    • Press the 1 key repeatedly to select a symbol.
    • Press the 0 key repeatedly to select a space, underscore, or zero.
  • Press UCaaS_D1_QRG_BackspaceIcon.png Backspace to delete a character. 

Calling

You can make calls using the handset, speakerphone, or headset. 

  • To make a call using the handset: simply pick it up, dial the phone number, and press the button, or enter the phone number, then pick up the handset.
  • To make a call using the headset: press UCaaS_D1_QRG_HeadsetButton.png. The green LED in the button will glow. Press the button again to turn off headset mode.
  • To make a call using speakerphone, press UCaaS_D1_QRG_SpeakerphoneButton.png. The green LED in the button will glow. Press the button again to turn off speakerphone mode.

Redialing

  1. Press the button to show the last numbers dialed, with the most recent at the top.
  2. Press UCaaS_D1_QRG_UpDownButton.png to select a number.
  3. Press the button again to dial. 

Calling a number from the call history

1. Press UCaaS_D1_QRG_CallHistoryButton.png Call History.

2. Press UCaaS_D1_QRG_LeftRightButton.png to select All, Missed, Received, or Dialed calls. 

3. Press UCaaS_D1_QRG_UpDownButton.png to select a number.

4. Press the button to dial the number. 

Calling a number from the phone directory

1. Press the Directory Key,UCaaS_D1_QRG_DirectoryKey.png, then pressUCaaS_D1_QRG_UpDownButton.pngto select a name. 

2. Press the button twice to connect the call.

Calling a number from the external directory

1. Lift the handset off the cradle or pressUCaaS_D1_QRG_SpeakerphoneButton.png.

2. Press the Pool key, UCaaS_D1_QRG_PoolIcon.png , then pressUCaaS_D1_QRG_UpDownButton.pngto select a directory. 

3. pressUCaaS_D1_QRG_UpDownButton.png again to select a name, then press the button twice to connect the call.

Speed dialing

Enter the speed dial number (0-30) or character (#,*) assigned to the phone number, then press the button to dial, OR press the function key that is assigned to a speed dial.

Function keys

Press a Line function key, enter the phone number, then press the button to dial.

Answering calls

You can answer calls using the handset, speakerphone, or headset.

  • Handset: Lift the phone off the cradle. 
  • Speakerphone: Press UCaaS_D1_QRG_SpeakerphoneButton.png.
  • Headset: Press UCaaS_D1_QRG_HeadsetButton.png
  • Answering off a function key: Press the function key with the blinking LED.

Ending calls

Place the handset in the cradle or press UCaaS_D1_QRG_XKey.png.

Call Waiting

If you are on a call and receive an incoming call, the call indicator LED blinks rapidly and the phone plays a double beep alert tone. 

Mute the microphone

Press UCaaS_D1_QRG_MicMuteButton.png to mute/unmute the microphone during a call. While mute, the red LED on the key will glow.

Do Not Disturb

Press UCaaS_D1_QRG_DnDButton.png to turn Do Not Disturb on or off. While on, the Do Not Disturb symbol will appear at the top of the screen. 

Retrieve voicemail

Press UCaaS_D1_QRG_VoicemailIcon.png to call your voicemail retrieval number. When you have a new message, the red LED on the key will glow. 

Holding calls

  • To put a call on hold: Press UCaaS_D1_QRG_PauseButton.png , or press UCaaS_D1_QRG_HandsetPauseIcon.png Hold. Or press the Line function key with the steadily glowing LED.
  • To retrieve a held call: Press UCaaS_D1_QRG_PauseButton.png , or press UCaaS_D1_QRG_HandestRetrieveIcon.png. Or press the Line function key with the blinking LED.

Switching between calls

Press UCaaS_D1_QRG_HandsetRight.png Right or UCaaS_D1_QRG_HandsetLeft.png Left until the call you want is displayed on the screen.

The symbol color indicates the type of call:

  • Yellow: on hold
  • Green: Active
  • Blue: Call waiting. 

Any keys you press (such asUCaaS_D1_QRG_HandsetPauseIcon.png Hold) will affect the call currently displayed on the screen.

Transfer calls

There are two ways to transfer a call: 

  • Attended transfer: Call the desitnation party first, and annouce the call before making the transfer.
  • Blind transfer: Transfer the call to the destination party without announcing the call.

Attended transfer

1. Put all calls on hold.

2. Dial a number and press UCaaS_D1_QRG_CheckButton.png .

3. When the party answers, announce the call. If you have multiple calls on hold, pressUCaaS_D1_QRG_HandsetRight.png right or UCaaS_D1_QRG_HandsetLeftYellow.png left until the correct call is displayed.

4. Press UCaaS_D1_QRG_HandsetTransfer.png Transfer or UCaaS_D1_QRG_TransferKey.png, then press UCaaS_D1_QRG_CheckButton.png.

Blind transfer

1. Press UCaaS_D1_QRG_HandsetTransfer.png Transfer or UCaaS_D1_QRG_TransferKey.png.

2. Dial a number, then pressUCaaS_D1_QRG_CheckButton.png

Conference calls

1. Call the first party and put the call on hold.

2. Call the second party.

3. Press UCaaS_D1_QRG_COnferenceIcon.png Conference

Selecting a party

Press UCaaS_D1_QRG_ConferenceIconRight.png Right or UCaaS_D1_QRG_ConferenceIconLeft.png Left to select a party in the conference.

2. PressUCaaS_D1_QRG_ConferenceIconLeft.png Left to select the Conference screen. 

Talking to one party in private

Select the party you want to talk to and pressUCaaS_D1_QRG_CheckButton.png. To restart the conference pressUCaaS_D1_QRG_COnferenceIcon.png Conference.

Putting one party on hold 

Select the party and press UCaaS_D1_QRG_HandsetPauseIcon.png Hold. The other party becomes an active call. 

Putting both parties on hold

Select the Conference screen and pressUCaaS_D1_QRG_HandsetPauseIcon.png Hold. To restart the conference pressUCaaS_D1_QRG_COnferenceIcon.png Conference.

Ending the conference

Select a party or the Conference screen, then press UCaaS_D1_QRG_XKey.png.

Forwarding calls

1. Press UCaaS_D1_QRG_GearKey.png and select Call Features→Call Forwarding.

2. Select Forward All, Forward when Busy, or Forward after Timeout.

3. Select Enable Forwarding, then press  UCaaS_D1_QRG_CheckButton.png to switch between on and off.

4. Select Target and enter the phone number to which the call will be forwarded. 

5. For Forward after Timeout, enter the Wait Time (in seconds) before forwarding the call. 

Call history

1. PressUCaaS_D1_QRG_CallHistoryButton.png Call History. Press UCaaS_D1_QRG_LeftRightButton.png to select All, Missed, Received, or Dialed calls. 

2. PressUCaaS_D1_QRG_UpDownButton.png to select a call. 

  • PressUCaaS_D1_QRG_CheckButton.png to dial the number of the selected call. 
  • Press UCaaS_D1_QRG_Deleteicon.png Delete to delete the selected call. 
  • Press UCaaS_D1_QRG_ClearIcon.png Clear to delete the entire list.
  • Press UCaaS_D1_QRG_SortIcon.png Sort to sort the calls. 
  • Press UCaaS_QRG_D1_DetailsIcon.png Details to show details of the selected call. Press UCaaS_D1_QRG_AddContactIcon.png Add Contact to add the call to the Directory. 

Directory

  • Press UCaaS_D1_QRG_DirectoryIcon.png Directory or UCaaS_D1_QRG_DirectoryKey.png to select an entry.
  • Press UCaaS_D1_QRG_SortIcon.png Sort to sort entries. PressUCaaS_D1_QRG_UpDownButton.png to select a sort option, then pressUCaaS_D1_QRG_CheckButton.png.
  • Press UCaaS_D1_QRG_Deleteicon.png Delete to delete the selected entry.
  • Press UCaaS_QRG_D1_DetailsIcon.png Details to display the selected entry.
  • Press UCaaS_D1_QRG_HandstDialIcon.png Dial to dial the number of an entry. Enter the information and press UCaaS_D1_QRG_SaveIcon.png Save.
  • Press UCaaS_D1_QRG_AddContactIcon.png Add Contact to add an entry. Enter the information and press UCaaS_D1_QRG_SaveIcon.png Save.
  • Press UCaaS_D1_QRG_EditIcon.png Edit to edit an entry.
  • Enter the information and press UCaaS_D1_QRG_SaveIcon.png Save.

Still have questions? Click here to learn how to contact Cytracom Technical Support or open a ticket.

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