Displaying Incoming Caller ID

When multiple companies operate out of one office, it can be hard to tell which phone number a person called in on. Changing the incoming caller ID to display an entered text before the inbound caller ID number will allow the person answering the call to differentiate the line called and answer appropriately. 

  • Log into the portal, click on
  • Click PBX
  • Click Phone Numbers
  • Select the number you would like to update
  • Scroll down to Caller ID Mode


  • Select Text + Original to populate the box to the right, labeled Caller ID TextScreen_Shot_2018-08-28_at_7.17.38_AM.png
  • Any information entered in the box will be displayed on your phone before the incoming caller ID phone number. 
  • Select Submit at the bottom to save your changes. 
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request