Release Notes Through 2019-08-02

Cytracom Portal

New

  • [Call-Queue] Added a top-down ring strategy to call center to allow to improve the scope of the call centers effectiveness.

Fixed

  • [International] Resolved an issue where certain international numbers would get erroneously blocked.
  • [Insights] Resolved an issue where Insights would not filter the call center agent resource properly.
  • [Insights] Resolved an issue where Insights would not filter parked calls properly.
  • [Insights] Resolved an issue where Insights would not filter toll-free calls properly
  • [Billing] Resolved an issue where toll-free usage would not be charged.

Cytracom Office365 Integration

New

     Nothing at this time.

Fixed

  • [Call History] Resolved an issue where certain transferred call were not showing up in call history for the app.
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request