Release Notes Through 2019-07-24

Cytracom Portal

New

  • [CallFwd] Option added to call forward routing to allow overwrite CID of originating caller phone number with the called phone number. This allows customers to forward calls to a call center that requires their customer number rather than the originating caller number.
  • [RingGrp] New functionality in ring groups to define ring strategy when using the Mobile App. This is really helpful for Mobile App users to have separate settings controlling ring strategy as an call center agent verses their normal extension. 

Fixed

  • [VM] Resolved an issue in Safari and IE browsers which prevented voicemail playback.
  • [MOH] Resolved issue with music on hold not starting as expected for some file sizes.
  • [FindMe] Resolved issue when used in conjunction with new features of call forward.

Cytracom for Office365

New

  • [CO365] Enable users to view list of all phone numbers found in the displayed email and then initiate a phone call via their desk phone.

Fixed

  • [CO365] Resolved all known issues with beta release; including login issues, timeouts, and event issues for voicemail and BLF updates.

 

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