November 16, 2021 - iOS

We've been hard at working fixing defects and making improvements!

  • After you logout, your email address will be saved for a quicker login next time around
  • Voice services have been updated to improve call quality and prevent the phone from ringing after you've answered on another device
  • The Preferences and Feedback buttons on dial pad have been updated to be easier on the eyes
  • Tapping on a Voicemail notification now takes you directly to the voicemail

October 15, 2021 - Android

Accomplish more with Mobile Multitasking - Reference contacts, respond to messages, and share attachments while speaking on the phone.
Also in this release, we have made performance improvements throughout the app, resolved issues with device contacts loading, and made improvements to sending/receiving attachments in Business Messaging.

October 12, 2021 - iOS

  • Added support for landscape mode on iPad.
  • Bug fixes

September 28, 2021 - iOS

Accomplish more with Mobile Multitasking - Reference contacts, respond to messages, and share attachments while speaking on the phone. Also in this release, we have made performance improvements to login and enhanced business messaging to allow viewing of multiple shared attachments from one single message.

September 8, 2021 - iOS

We've made improvements to calls and Shared Inboxes.

  • Notification and ringtone volume are now in sync with your device's audio settings.
  • Force refresh your call history list to stay up to date with conversations.
  • "Internal messages can only be seen..." We know, you get it. Now, we will only show this message on the most recent internal message.

July 1-2, 2021

In May we introduced an exciting new product: Shared Inboxes. Shared Inboxes extend your business line to your customer’s favorite medium of messaging, while enabling your teams to collaborate seamlessly behind the scenes. In this release we have included bug fixes and improvements to Shared Inboxes to further improve your experience. For more information on Shared Inboxes, check out: 

June 11, 2021


  • You can now toggle Private Messaging in a Shared Inbox, instead of having to send each message privately.
  • For Shared Inboxes, you will only get one notification per message.
  • The Shared Inboxes conversation list now sorts in the same order as other Cytracom Apps.
  • When you receive a new Shared Inbox message, the number of new messages is immediately reflected in the tab bar.
  • The presence indicator in a Shared Inbox conversation has moved below the chat field.
  • You can now add mentions inside of a Shared Inbox with private messages enabled.
  • Minor bug fixes and improvements.


  • When a draft message is converted into a Shared Inbox message, invalid addresses will be shown in red.
  • Shared Inbox conversations now only display the internal message description on the most recent internal message.
  • Fixed an issue where some public messages appeared private.
  • You can now toggle Private Messaging in a Shared Inbox, instead of having to send each message privately.
  • Minor bug fixes and improvements

May 25, 2021

Cytracom Mobile Updates Now Available!

Our new release for Cytracom Mobile features enhancements for Shared Inboxes


Visit our video library for additional information or Call or Text us at  877-411-2987.


Shared Inboxes Enhancements for Mobile  

Earlier this month we introduced an exciting new product: Shared Inboxes - making our Cytracom Business Messaging solution even more powerful. 

Shared Inboxes enables business teams to communicate with customers via text message, collaborate, and reply from a single business phone number—all from within their Cytracom Desktop and Mobile applications.

See Shared Inboxes in action! Click here to watch the Shared Inboxes demo.

We have added additional enhancements to Shared Inboxes for Mobile. Features include:

  • Ability to send private messages within a thread to internal teammates, while excluding external recipients 
  • Ability to mute notifications for individual conversations
  • Mentions to get the attention of specific coworkers
  • Assign priorities to different conversations within a Shared Inbox

May 13, 2021


We've been hard at work continuing to enhance our new Shared Inboxes product offering, among other improvements and fixes.

  • Clicking on an incoming notification about a Shared Inbox message will now take you directly to that message.
  • When creating a new message and selecting an identity from which to send it, you'll see the name and number for available choices in Shared Inboxes.


This release includes additional updates for Shared Inboxes, among other improvements and fixes:

  • Cleaned up the internal message notification to clearly display which messages are internal with a one line reminder and background color update
  • You cannot include internal teammates as the recipient of a message from a Shared Inbox, so we now include an error message to let you know 
  • When you select the internal message mode in a Shared Inbox, it will stay in that mode until actively switching back.

April 9, 2021 - Android Release

This release brings you new enhancements to improve your user experience on Android. 


  • You can now see who else is online and who is typing in message groups.
  • Attached images and files will display with messages so you can see them at a glance.   
  • The screens for creating a room in messaging have been updated and we have eliminated the error with missing information. 


  • Fixed some issues that caused unexpected application restarts.
  • Fixed an issue that could block the navigation menu and force a restart.
  • Fixed an issue that prevented messages from appearing without restarting.
  • Fixed an issue that caused ringtones to play after a call is established.

April 8, 2021 - iOS Release

Time for spring cleaning with the April iOS release! We’ve heard your feedback and have been hard at work to improve your experience. Here’s what you can look forward to in this release!  


  • Silencing a call from a locked screen now mutes the ring tone instead of disconnecting.
  • If a call is mistakenly silenced, opening the app before the phone would have stopped ringing still gives you a chance to answer the call.
  • In group messages and rooms, you can see who else is online and who is typing.
  • The screens for creating a room in messaging have been updated. It no longer gives errors for missing information before you have a chance to put the information in. 
  • The default login method, when launching the app for the first time, has been changed from using an extension to using an email address.
  • Additional, contextual results now provided when searching for contacts in messages.
  • You can swipe left to delete items in your message history, just like your phone’s email or messages.


  • Fixed an issue where creating a new message and entering certain phone numbers manually in an empty conversation thread would cause unexpected behavior.
  • You can merge a call with a third party and now disconnect from the combined call without ending the call for all participants. 

March 12, 2021 - Android OS

This release contains enhancements that continue to improve the user experience as well as address issues identified by customers.


  • Added ability to view contacts during a call transfer 
  • Enhanced search function in contacts
  • Added ability to dial International numbers and star codes in the dial pad
  • Improved functionality of call waiting buttons on an incoming call 
  • Added “swipe to delete” functionality for messages
  • Ringtone available when the app is minimized
  • Added ability to place merged calls on hold
  • Updated preference menus and contact page for more consistent look and feel across platforms


  • Bringing app from the background no longer causes an automatic redial
  • Eliminated crashes caused by invalid room names
  • Fixed an issue that logged some users out when the app is inactive 
  • Fixed an issue that could cause a crash when reinstalling the default ringtone
  • Eliminated required restart after adding a new contact to the phone’s contacts to refresh the contact list
  • Fixed an issue that caused an incomplete phone number to display in the messaging screen
  • App no longer asks for or displays a room name when using direct messages
  • Fixed Information button in history to ensure phone number is always shown
  • Fixed issue that could prevent a user from entering information in the details box on the  feedback screen.
  • Resolved issues that could lead to a crash at login or during installation

March 5, 2021 - iOS

This release contains enhancements that continue to improve the user experience. 


  • Improved control over audio devices (phone, speakerphone and autodetection of bluetooth devices)
  • UI enhancements including a larger info button and expanded area for pasting phone numbers
  • Added the ability to share voicemails as audio files using the iOS share button
  • After creating a three-way call, you now have the option to disconnect and leave the other two lines connected


  • Resolved a conflict that prevented messaging when multiple contact entries contained the same number
  • Resolved an issue where some updates to information required an application restart to reflect those changes throughout the UI (for example room renames, call history, etc)  
  • The app no longer requires a user to manually put a call on hold before transferring 
  • Removed copy function for files (PDF, XLSX, DOCX, etc.) that caused inconsistent performance
  • Fixed an issue that prevented sending some PDFs as message attachments
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