2022 Mobile Release Notes

12/12/2022

iOS

Version: 22.50

Bug Fixes

  • Fixed an issue where Call History would not load.

12/8/2022

iOS

Version: 22.49

What's New

  • Added the contact type (such as mobile, home, etc.) to the dialpad so that users know which number they are calling in the event one contact has multiple numbers.

Bug Fixes

  • Fixed an issue where the mobile app would automatically sign out in some cases.

  • Fixed an issue where the app would crash on launch on iPad.

12/5/2022

Android

Version: 22.48.0

What's New

  • We are excited to announce the addition of biometric authentication to log in to the Cytracom app. Upon a new app install, biometric authentication (such as Fingerprint or Face Recognition) permissions will be requested on the permissions screen. For apps that have already been installed, biometric authentication can be enabled and disabled by navigating to the Cytracom app's Settings screen.

    When using biometric authentication, tap "Log in with Biometrics" to use the biometric authentication feature. Alternatively, users may enter a username and password to log in manually. If failed biometric authentication attempts exceed the limit, an error message will display and users must log in with their username and password.

11/17/2022

iOS

Version: 22.45

What's New

  • We are excited to announce the addition of biometric authentication to log in to the Cytracom app. Upon a new app install, biometric authentication (such as Face ID or Passcode) permissions will be requested on the permissions screen. For apps that have already been installed, biometric authentication can be enabled and disabled by navigating to the Cytracom app's Settings screen.
    When using biometric authentication, tap "Log in with Passcode" or "Log in with Face ID" to use the biometric authentication feature. Alternatively, users may enter a username and password to log in manually. If failed biometric authentication attempts exceed the limit, an error message will display and users must log in with their username and password.

  • Added the full phone number on the Contact Details screen for users with extensions.
  • Added an "Unable to Connect" error message to the login screen if a network is not available.

Bug Fixes

  • Fixed a few display issues in Call History.

10/24/2022

Android

Version: 22.42.1

What's New

  • Outgoing messages in Business Messaging now show a status icon next to the time stamp. Status icons include a black checkmark when a message is sent, a white checkmark in a green circle when a message has been delivered, and a white X in a red circle if the message fails to be delivered. Failed messages will also include a failed status underneath the message text.

Bug Fixes

  • Made a few branding updates and changes to align the Android app with the iOS app.

10/19/2022

iOS

Version: 22.40

What's New

  • Several fixes and usability enhancements to voicemail, including better playback, callback, searching, and exporting of voicemails.

Bug Fixes

  • Fixed an issue where upon a new app install, it appeared that a ringtone was not selected.
  • Fixed an issue where when device contacts were allowed, some contacts would display out of order or were duplicated.
  • Fixed an issue where when scrolling up to view older messages within a Shared Inbox thread, the thread would jump back to the most recent message when fetching the older messages.

9/21/2022

Android

Version: 22.38.0

What's New

  • Added the ability to send SMS messages to 911, 988, and 5-6 digit short codes.

Bug Fixes

  • Fixed an issue where renaming Shared Inbox message threads did not properly save and display on the Android app.
  • Fixed an issue where outgoing calls would not connect for users on the GoogleFi network.

9/20/2022

iOS

Version: 22.38

What's New

  • Updated the splash screen.

Bug Fixes

  • Fixed an issue where some contacts were not in the correct order in the Contact list.
  • Fixed an issue where the Call History search entry box did not clear after search results were cleared.

9/7/2022

Android

Version: 22.36.0

What's New

  • Updated "Redact" to "Delete" on the message action pop up window when tapping a sent message in Business Messaging.

Bug Fixes

  • Fixed an issue where shared message threads failed to load.
  • Removed the login with extension option on the login screen.

8/30/2022

iOS

Version: 22.34.1

Bug Fixes

  • Fixed an issue that caused the app to crash when listening to voicemails.

8/29/2022

iOS

Version: 22.34

Bug Fixes

  • Fixed issues that caused the app to crash in certain circumstances.
  • Fixed an issue where if a device contact had several numbers that the contact details screen could not display on one screen, the screen would not scroll to allow all numbers to be viewed.

8/18/2022

iOS

Version: 22.32

What's New

  • Added a status icon to outgoing Business Messaging messages which will display next to the time stamp. If a message fails to be delivered, a failed status will display underneath the message text.
  • Added the ability to send SMS messages to 911, 988, and 5-6 digit short codes.

Bug Fixes

  • Fixed an issue where if a device went to sleep with the Cytracom app open, no notifications were received and message threads did not update.
  • Fixed an issue where the logout button on the iOS app did not appear to log the user out of the app if the app was reopened.

8/9/2022

Android

Version: 22.30.0

Bug Fixes

  • Fixed an issue where the Android app did not retain the last selected ringtone after logging out of the app.
  • Fixed an issue where the call timer was cut off on the active call screen.

7/15/2022

Android

Version: 22.28.1

Bug Fixes

  • Fixed an issue where if the user denied the Contact permission, messages in Business Messaging would not load and an error message would display.

iOS

Version: 22.28

What's New

  • Added the caller's name to the active call screen if saved in contacts or a name is returned from the carrier.

Bug Fixes

  • Fixed an issue where the app did not retain the last selected ringtone after logging out.

7/11/2022

Android

Version: 22.28.0

Bug Fixes

  • Fixed an issue in Business Messaging where message threads did not update with the latest message without having to refresh the screen.
  • Fixed an issue where multiple message threads were created when adding additional users to a room.

6/30/2022

Android

Version: 22.26.0

Bug Fixes

  • Fixed an issue where the caller ID would only display the phone number of the incoming call. Now, the caller's name will display if it is available with the carrier or saved in contacts.

6/16/2022

Android

Version: 22.24.0

Bug Fixes

  • Fixed an issue where Shared Inbox message threads would disappear from the messages list once a message was sent, and would reappear once another message was sent in another thread.
  • Fixed an issue where the app displayed a spinner and would get hung up when adding members to an existing room.

6/8/2022

iOS

Version: 22.23

Bug Fixes

  • Fixed an issue where deleted voicemails would not be removed from the voicemail list until the screen was refreshed.

5/26/2022

iOS

Version: 22.21

Bug Fixes

With this release, we fixed several issues within Business Messaging:

  • main message threads would not scroll smoothly
  • when long pressing a message within a shared messaging thread, the menu displayed without any options to select however if no options exist for the message type, a menu will not display when long pressing the message
  • message text did not update after editing a message with an attachment within a message thread

In addition, we fixed an issue where the app would crash in certain scenarios and an issue where when viewing a new voicemail on the Voicemail screen, a new voicemail would immediately snap shut after expanding before the voicemail could be played.

5/5/2022

iOS

Version: 22.18

Bug Fixes

  • App will no longer crash when using Shared Inboxes
  • Shared Inbox threads will not be duplicated in the messages list

4/19/2022

iOS

Version: 22.16

Bug Fixes

  • Date label in Business Messaging will now display for newly created messages
  • Replaced the thread count with the last message date when viewing the messages list

4/6/2022

iOS

Version: 22.13.1

Bug Fixes

  • Shared Inbox message threads will no longer fail to load
  • Call History search will display correct results

3/22/2022

Android

Version 22.12.0

Bug Fixes

  • Fixed minor spacing issue of the Device Contacts header when creating a new message
  • The call icon will match between the internal contact list and when the user's extension details are displayed

3/18/2022

Android

Version: 22.11.0

Bug Fixes

  • Tapping the Send button in Business Messaging will no longer send the same message multiple times
  • Conversations in Business Messaging will display the correct number of contacts than were included in a conversation
  • Removed the option to "Add Members" from users that did not create the room in Business Messaging
  • Invalid numbers will be correctly handled when dialed

3/8/2022

Android

Version: 22.10.0

Bug Fixes

  • Call strategy selected upon a new app install will now match the selection on the Call Strategy screen
  • The app will no longer hang when creating a new room in Business Messaging

iOS

Version: 22.10

Bug Fixes

  • Voicemail notifications will now display when a voicemail is left by a user on the Desktop app
  • Users can now add extensions or contacts while creating a new room in Business Messaging

3/1/2022

Android

Version: 22.8.0

Bug Fixes

  • App will no longer crash in rare scenarios
  • Attachments in Business Messaging will send as expected
  • If a user has more than 100 message threads in Business Messaging, all threads will now load

iOS

Version: 22.9

Bug Fixes

  • Removed the View and Delete options when long pressing a voicemail notification
  • Voicemails will now be removed from the voicemail list when deleted without having to refresh the screen

2/22/2022

Android

Version: 22.07.01

Bug Fixes

  • Devices set to silent will no longer vibrate when receiving calls
  • App will no longer crash if the user does not have an extension assigned

iOS

Version: 22.7

Bug Fixes

  • An empty screen will no longer briefly display upon launching the app for the first time

2/15/2022

Android

Version: 22.6.0

What's New

Users can now mute notifications from Shared Inbox messages and threads.

Bug Fixes

  • A crash on Android 6.0 devices
  • Call history will now display
  • Attempting to dial *042xxxxxx in order to record a new auto-attendant greeting will no longer flag the number as an invalid phone number and will call out as expected
  • Banner and sound notification behavior fixed

iOS

Version: 22.6

What's New

Users can now mute notifications from Shared Inbox messages and threads.

Bug Fixes

  • A crash when saving extensions
  • Messages in Business Messaging will now load properly
  • Photos uploaded in Business Messaging are no longer rotated 90 degrees
  • Call history search box will now function as expected
  • Removed the "Listen" option when force touching a voicemail notification as it was not functioning
  • Voicemail notifications will now display as expected
  • Voicemail will no longer play on speaker if a user is viewing a voicemail and ignores an incoming call

1/11/2022

Android

Version: 22.01

We are kicking the new year off with some housekeeping! In this release, we fixed an issue where only the phone number displayed on incoming calls. Now, the caller name will display on incoming calls. We also fixed an issue where Call History would display a blank white screen while taking several seconds to load. And last, but not least, we fixed an issue where the Play button in Voicemail was not functioning.

1/5/2022

iOS

Version 21.50

Happy New Year! Let’s kick 2022 off with some housekeeping. We made several bug fixes to Voice, Business Messaging, and User Preferences. Notably, we solved the issue where users experienced continual ringing on their device after dismissing incoming call notifications or answered a call on another device. We also fixed a bug where calls would not display in call history. Lastly, we fixed an issue preventing users from sharing voicemails or messages from within the app.

Was this article helpful?
1 out of 1 found this helpful