PBX and Integrations
Check out our updates to the PBX and Integrations!
- We’ve changed our account requirements so that every number with voicemail doesn’t require an associated email address.
- We’ve added quick action buttons to the Discover results from Connectwise so that you can easily make a call, message, or email.
- In Call Center, we’ve separated call time and wait time in call history reports to match live stats shown in the Desktop App.
- In Call Center, we’ve added the agent name, agent number, and queue name to call history for queue calls.
- Expanded search parameters in the Salesforce Integration to allow for a +1 in front of a phone number.
- Added feedback to indicate why an Autotask login attempt failed if it was due to an unknown ID or password.
- Fixed an issue that prevented creation of new tickets in the Autotask Integration.
- Fixed an issue that prevented dialing from the call button within Autotask.
- Fixed an issue with new notes in ConnectWise that linked to a blank page.
- Updated search within Connectwise to better handle full names.