Call Center and Integrations
Improved Call Center and Integration Features!
- We’ve added quick action buttons to the Cytracom Discover results from Autotask, Salesforce, and Hubspot so that you can easily make a call, message, or email without fully navigating into the respective integrations.
- We’ve updated Call Center Agent Activity Reports to include automated activity, like being paused or logged out.
- Fixed an issue in Call Center that caused a new agent login to clear other agent states in the real time queue summary.
- Fixed an issue in Call Center that could cause the queue Active and Waiting counters to fall out of sync.
- Fixed the issue in Call Center where automatically paused or logged out agents are later logged in or unpaused when other agents log into the queue.