Windows System Requirements
Supported Windows Versions
| Release | Version | Build | Support Status |
| Windows 10 (Nov 2019, EOL*) | <= 1909 | <= 18363 | Not Supported |
| Windows 10 (May 2020, EOL*) | 2004 | 19041 | yes |
| Windows 10 (Oct 2020) | 20H2 | 19042 | yes |
| Windows 10 (May 2021) | 21H1 | 19043 | yes |
| Windows 10 (Nov 2021) | 21H2 | 19044 | yes |
| Windows 11 (Nov 2021) | 21H2 | 22000 | yes |
*EOL means end of life by the OS vendor, and not receiving updates or patches.
Supported Architectures for Windows
| Architecture | Status |
| x64 (64-bit Intel Compatible) | Yes |
| x86 (32-bit Intel Compatible) | Not Supported |
| Arm64 (64-bit) | Not Supported |
Dependencies
Microsoft Visual C++ Redistributable (MSVC) version 14
- This should be installed by the ControlOne installer if not already installed
- Any MSVC installed after 2015 should already be version 14
- If MSVC has been manually uninstalled, the ControlOne installer cannot detect MSVC is missing because MSVC does not clean up all related registry keys when uninstalled.
- Microsoft Download Link [external]
Microsoft Edge Webview2
- This should be installed by the ControlOne installer if not already installed
- Commonly installed alongside Microsoft Teams and Office365 Apps
- Microsoft Download Link [external]
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macOS System Requirements
Supported macOS Versions
| Release | Version | Support Status |
| Sierra (EOL*) | 10.12 or earlier | Not Supported |
| High Sierra (EOL*) | 10.13 | yes – no menubar status |
| Mojave (EOL*) | 10.14 | yes – no menubar status |
| Catalina | 10.15 | yes – no menubar status |
| Big Sur | 11.x | yes |
| Monterey | 12.x |
yes |
| Ventura | 13.x |
yes |
*EOL means end of life by the OS vendor, and not receiving updates or patches.
Note: MacOS Catalina (10.15) and earlier do not display the status indicator in the menubar.
Supported Architectures for macOS
| Architecture | Status |
| x64 (64-bit intel) | Yes |
|
arm64 (Apple silicon) |
Yes, through Rosetta2* |
Dependencies
The ControlOne Agent for macOS systems does not require installation of any external dependencies, only macOS system frameworks are required.
* On Mac computers with Apple silicon (M1 chip and later), Rosetta2 must be installed before installing the ControlOne Agent. Please see this Apple support article for more details [external].
Alternatively, we recommend pre-installing Rosetta2 with this command:
/usr/sbin/softwareupdate --install-rosetta --agree-to-license
