Getting Started with Cytracom

Getting Started with the Cytracom D2

• Quick User Guide for the D2
• Introducing the D2
• Setting the D2 Up
• How to Place a Call
• How to Call an Extension on the System
• How to Check Voicemail

See all 10 articles

Start with Cytracom Tutorials For GXP2XXX Series and Panasonic User Guides

• Quick User Guide for Grandstream: 21XX Series
• Panasonic TGP5XX Series User Guide
• Panasonic TGP6XX Series User Guide
• Make a Call
• Place a Call on Hold
• Perform a Blind Transfer

See all 12 articles

Using the Grandstream Cordless Device

• How to Make a Call
• How to Check Voicemail
• How to Place a Call on Hold
• How to Park a Call on the System
• How to Make a Conference Call
• How to Blind Transfer from a Grandstream Cordless Device

FAQs

Are there printable labels for the Grandstream devices?

• Grandstream Label Templates

How can I update my accounting information?

• Updating Payment
• A Word About Taxes

How do I get help?

• Information Needed When Submitting a Support Ticket
• View Support Tickets

How do I download reports?

• How to Download Call Reports to CSV

Why?

• Why is the weather on the phone wrong?
• Why isn't the phone registering?
• Why isn't the phone ringing?
• Why aren't the keys on the phone doing anything?
• Why isn't caller ID working correctly?
• Why isn't the mailbox light on the phone flashing?

See all 9 articles

What are some additional functions of the system?

• Active Geo-Redundancy
• Two Factor Authentication (2FA)
• Insights
• Incoming Caller ID
• 7-Digit Dialing
• Voicemail Transcription

See all 12 articles

Integrations and Applications

Business Voice and Messaging

• Cytracom Desktop
• Cytracom App Access Prerequisites
• Business Messaging Terminology
• Business Messaging

Kaseya Integration

• How to Enable Cytracom's Integration with Kaseya BMS

Cytracom Outlook Integration

• Outlook and Office 365 Integration

Release Notes

• Release Notes Through 2020-07-30
• Release Notes Through 2020-07-21
• Release Notes Through 2020-03-05
• Release Notes Through 2020-02-27
• Release Notes Through 2020-02-20
• Release Notes Through 2020-02-13

See all 48 articles

Cytracom Mobile App

• Cytracom Mobile App (Android)
• Cytracom Mobile App (iOS)
• Cytracom Mobile App Troubleshooting

Cytracom's Public API

• API - Introduction
• API - Token Management
• API - Insights
• API - Data Services
• API - Events
• API - Call Control Actions

Cytracom Fax (cFax)

• cFax FAQs and Overview
• What kind of documents are supported by cFax?
• How to Add and Manage cFax Users
• How to Manage Your cFax Number(s)
• cFax Cover Pages
• How to Send a cFax

Chrome Plugin

• Cytracom Click-To-Dial Chrome Plugin
• Chrome Plugin Installation

Cliq Resources

• ★ What is Cliq?
• ★ Cliq: Installation
• Cliq: Settings
• Cliq: Understanding Views
• Cliq: Calling Features
• Cliq: Parking Lots

Softphones

• Grandstream Wave
• Zoiper iOS Quick Set Up Guide
• Cytracom Recommended Softphone Apps
• Bria Quick Set Up Guide
• Groundwire Quick Set Up Guide
• Jitsi (Windows & Linux) Quick Set Up Guide

See all 7 articles

Partner Portal Tools

PSA Connectors

• Connectwise
• Datto Autotask

Proposal Generator

• Proposal Generator Tutorial Video

Call Routing Consultation

• Call Routing Consultation Video Tutorial

Active Intelligence Monitoring

• ★ AIM Overview

Voice Continuity

• What is Voice Continuity?

Device and Networking Guides

General Networking

• Network Best Practices
• Call Quality Overview
• QoS
• SIP ALG
• Retrieving SIP Credentials
• Double NAT

See all 7 articles

Snom and other ATA Devices

• Snom Installation
• Configuring the Snom PA-1 for use with Cytracom

Polycom SoundStation Conference Phone Series

• Resetting the Polycom SoundStation Series
• Configuring the Polycom SoundStation Series

Routers

• UDM Pro
• ZyXEL
• pfSense
• Fortigate
• Firewall Best Practices
• Router & Firewall Guide

See all 13 articles

Panasonic TGP 5XX Series

• Resetting the TGP 5XX Series Device
• Configuring the TGP 5XX Series for use with Cytracom
• Enabling Web Access

Cytracom/Grandstream Devices

• Device Firmware
• Line Keys
• Cytracom D2 Wi-Fi Set up and Configuration
• GXP2140 Sidecar Setup Guide
• Grandstream DP720/DP750 Quick User Guide
• Grandstream 21XX Series Custom Wallpaper

See all 14 articles

Onboarding

Connect with Cytracom!

• ★ Ensuring Email From Cytracom is Received
• Submitting an Emergency Ticket
• Logging into the Cytracom Portal
• Knowing Where to Turn

Onboarding Checklist

• Porting Made Easy!
• Local Network Setup (Step 1)
• Gather Customer Info (Step 2)
• Cytracom PBX Config (Step 3)
• Physical Setup / Train (Step 4)

System Configuration

Managing Notifications

• Notification Management

User Administration

• Roles
• Removing a User
• Adding a New User

Call Center

• Call Center Overview
• Agents
• Queues

Individual Configuration Items

• Assign a User to a Phone Number to Enable SMS
• Changing A Name On An Extension
• Dynamic Caller ID
• Listen Live & Barge
• Changing Extension Numbers
• Updating Caller ID

See all 16 articles

System Components- The Building Blocks for any PBX

• Templates
• Global Settings
• Configuring Call Park
• Enable International Calling
• Creating a Hold Music Group
• Holiday Call Routing

See all 15 articles

Basic configuration requirements

• Configuring Call Routing
• Setting up E911