Getting Started with Cytracom

Start with Cytracom Tutorials - How to:

• Quick User Guide for Grandstream: 21XX Series
• Panasonic TGP5XX Series User Guide
• Panasonic TGP6XX Series User Guide
• Make a Call
• Place a Call on Hold
• Perform a Blind Transfer

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FAQs

Grandstream Printable Labels

• Grandstream Label Templates

Accounting

• Updating Payment
• A Word About Taxes

Support Tickets

• Quick Support Guide
• Information Needed When Submitting a Support Ticket
• View Support Tickets

Reporting

• How to Download Call Reports to CSV

Why?

• Why is the Weather on the Phone Wrong?
• Why isn't the phone registering?
• Why isn't the phone ringing?
• Why aren't the keys on the phone doing anything?
• Why isn't caller ID working correctly?
• Why isn't the mailbox light on the phone flashing?

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Additional Functions of the System

• Insights
• Incoming Caller ID
• 7-Digit Dialing
• Voicemail Transcription
• Multicast Paging with GXP 21XX Series
• How to Use the Intercom

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Meet Ivie

Active Intelligence Monitoring

• ★ AIM Overview

Voice Continuity

• What is Voice Continuity?

Device and Networking Guides

General Networking

• Call Quality Overview
• QoS
• SIP ALG
• Retrieving SIP Credentials
• Double NAT
• Network Monitoring

Snom and other ATA Devices

• Configuring the Snom PA-1 for use with Cytracom

Polycom SoundStation Conference Phone Series

• Resetting the Polycom SoundStation Series
• Configuring the Polycom SoundStation Series

Routers

• Firewall Best Practices
• Router & Firewall Guide
• Sophos XG
• Datto
• Cisco Meraki
• SonicWall Config

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Panasonic TGP 5XX Series

• Resetting the TGP 5XX Series Device
• Configuring the TGP 5XX Series for use with Cytracom
• Enabling Web Access

Grandstream Devices

• ★ Grandstream DP750 Quick User Guide
• GXP2140 Sidecar Setup Guide
• Grandstream 21XX Series Custom Wallpaper
• Finding the Local IP Address
• Updating the Time Display
• Headset Compatibility

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Integrations and Applications

Release Notes

• Release Notes Through 2019-04-04
• Release Notes Through 2019-03-28
• Release Notes Through 2019-03-22
• Release Notes Through 2019-03-12
• Release Notes Through 2019-02-26
• Release Notes Through 2019-02-07

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Cytracom's Public API

• API - Introduction
• API - Token Management
• API - Insights
• API - Data Services
• API - Events
• API - Call Control Actions

Cytracom Fax (cFax)

• cFax FAQs
• What kind of documents are supported by cFax?
• How to Add and Manage cFax Users
• How to Manage Your cFax Number(s)
• cFax Cover Pages
• How to Send a cFax

Chrome Plugin

• Cytracom Click-To-Dial Chrome Plugin
• Chrome Plugin Installation

Cliq Resources

• ★ What is Cliq?
• ★ Cliq: Installation
• Cliq: Settings
• Cliq: Understanding Views
• Cliq: Calling Features
• Cliq: Parking Lots

Softphones

• Zoiper iOS Quick Set Up Guide
• Cytracom Recommended Softphone Apps
• Bria Quick Set Up Guide
• CSipSimple Quick Set Up Guide
• Groundwire Quick Set Up Guide
• Jitsi (Windows & Linux) Quick Set Up Guide

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Onboarding

Connect with Cytracom!

• ★ Ensuring Email From Cytracom is Received
• Submitting an Emergency Ticket
• Logging into the Cytracom Portal
• Knowing Where to Turn

Onboarding Checklist

• Porting Made Easy!
• Local Network Setup (Step 1)
• Gather Customer Info (Step 2)
• Cytracom PBX Config (Step 3)
• Physical Setup / Train (Step 4)

System Configuration

Managing Notifications

• Notification Management

User Administration

• Roles
• Removing a User
• Adding a New User

Call Center

• Call Center Overview
• Agents
• Queues

Individual Configuration Items

• Dynamic Caller ID
• Listen Live & Barge
• Changing Extension Numbers
• Updating Caller ID
• Routing to a Phone vs. Routing to an Extension
• Call Blocking

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System Components- The Building Blocks for any PBX

• Templates
• Global Settings
• Configuring Call Park
• Enable International Calling
• Creating a Hold Music Group
• Holiday Call Routing

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Basic configuration requirements

• Configuring Call Routing
• Setting up E911