Topic
This article describes how to ensure you can access resources within all zones when connecting to your customers' networks via the Teleport feature.
Environment
- Cytracom ControlOne
Description
The Teleport feature lets you securely access your customers' networks, for troubleshooting purposes, directly from the ControlOne Agent, without using a VPN. That Teleport connection alone, however, does not grant default connectivity to all devices on the network.
To ensure communication to and from all necessary devices, you must create a "troubleshooting zone" on the customer's network and connect it to each device zone. You cannot use Teleport to communicate with devices in zones not connected to the troubleshooting zone.
Configure the zone connections
In this step, you will create a dedicated zone for Teleport access and troubleshooting.
Best practices
- Do not connect any user zones to the troubleshooting zone; It should be dedicated to Teleport access only.
- Give the troubleshooting zone a descriptive name, such as "Teleport Zone," Troubleshooting Zone, or "Teleport Troubleshooting Zone."
You can grant customer users (who are members of a user zone and who have the correct access permissions) access by giving them Teleport permissions. Customer users can only teleport into their own network; they cannot access the networks of other customers.
Procedure
1. In the ControlOne Portal's Navigation menu, click Network Map.
2. On the Network Map page, click the Add New button in the top right-hand corner of the screen, then select Zone from the drop-down menu.
3. The Create a Zone dialog box will open. Select User Zone and click the Next button.
4. Name your zone. Cytracom recommends using a name that describes the zone's role in Teleport connectivity. Leave the remaining fields on their default settings. When finished, click the Next button.
ControlOne will now create the zone and display it in the Network Map view.
Establish the zone connections
1. In the Network Map, hover your cursor over the Teleport zone. and click the blue dot that appears on the right-hand edge of the zone box.
2. Select Connect to Zone from the drop-down menu, then select a zone from the drop-down menu, then click the Connect button,
ControlOne will establish the connection, and display a dotted line between the Teleport zone and the zone to which you just connected.
3. Repeat this procedure for each zone that should be accessible by Teleport.
Additional Resources
Still have questions? Click here to learn how to contact Cytracom Technical Support or open a ticket.