An administrator on the account will have access to call reports by selecting the
Insights tab from their main screen in the PBX. Insights provides call detail reports and call volume reports.
When first clicking on Insights, the call detail report will display all calls inbound, outbound, and internal calls for the last 5 days by default.
If call recording is enabled, you can download or play the recordings from the Call Detail report.
Date Range will allow the dates to be expanded for an extended period, filtered down to a specific date, or anywhere in between.
The report can also be filtered by phone number, extension, ring group, duration, etc by clicking on the word
Click on the
Menu button at the top left to switch between Call Detail report and Call Volume report.
The graph below depicts the Call Volume report. This can be filtered the same way as the Call Detail report. Clicking on any point on the graph will provide details for that specific time. Below the graph, the statistics snapshot will provide your total calls, unanswered calls, percentage, and daily totals.
Feel free to submit a help ticket by emailing firstname.lastname@example.org if you have any questions.