Cytracom Technical Support: Submitting an emergency ticket

To submit an emergency ticket after hours, either contact Cytracom via the ticket system or by phone and leave a voicemail:

Topic

This article discusses how to submit an emergency ticket to Cytracom Technical Support.

Environment

  • Cytracom UCaaS
  • Cytracom ControlOne

Description

  • Submit a Ticket (choose Urgent from the Priority menu)
  • Phone: 1-877-411-2987
    • For urgent issues with Cytracom Phone Service, or eFax, press - Option 1, then Option 1
    • For urgent issues with Cytracom ControlOne, press - Option 1, then Option 2

Cytracom requires specific details in the voicemail or text body regarding the issue so it can be resolved quickly.

Required information

  • Contact¬†information (name, number, email, company name)
  • Describe the issue
  • What number(s) is affected
  • What extension(s) is affected
  • Time noted, if applicable
Many times, after hours technicians can find or resolve the issue completely before responding when given the most accurate information possible.
Cytracom cannot help resolve issues that are unrelated to its service after hours. After hours technicians may be able to provide insight on recommended next steps in such instances; however, Cytracom cannot be responsible for changes to the local network or issues that are related to the Internet Service Provider.

Still have questions? Click here to learn how to contact Cytracom Technical Support.

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