Cytracom Technical Support: How to view support tickets

Topic

This article discusses how to view your tickets submitted to Cytracom Technical Support

Environment

  • Cytracom UCaaS
  • Cytracom ControlOne

Description

You can view all support tickets with the following procedure:

1. Log into help.cytracom.com

2. Click the arrow by your username, then click My Activities from the drop-dowm menu. The system will display a list of all of your tickets. 

  • To view the request or respond to Cytracom, open the ticket by clicking on the subject.
  • Click on Requests I'm CC'd on to view requests the user is CC'd on (maybe somebody else on the account submitted a request, but CC'd another user to keep them in the loop).
  • Filter the list by the dropdown labeled Status on the right if desired.

Still have questions? Click here to learn how to contact Cytracom Technical Support.

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