Perform a Directed Call Pickup

Manually:

  • While the other user's phone is ringing, dial *08 + their extension number.
  • Press the dial key that appears below the phone's display or the  button.
  • Note: ** Directed call pickup will not allow a user to pick up a group call. 

Note: By default, this feature is not activated on the account. Go to secure.cytracom.com, click on PBX, and then Global Settings to activate directed call pick up.

 

Once BLF keys are configured, users are able to see other users' presence on the system. Green is available, red is busy, and flashing red indicates the user's phone is ringing.

 

A shortcut allows users to simply press any BLF key that is flashing, and the call can be picked up.

Note: ** Directed call pickup will not allow a user to pick up a group call. 

 To view the next video, click:

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