D2: Supported Headsets and Setup

What you need

• A compatible RJ9 headset from the list below.
• The matching cord or cable for that headset (listed in the table). Using the wrong cord is the most common cause of no audio.
• You don't need an EHS adapter or any phone setting changes. The correct cord is the only extra part.

Compatible RJ9 headsets and cables

Poly was formerly Plantronics. Models are listed one per row with the exact cord or adapter each one needs.

Connect the headset

1. Connect the headset to its cord or cable from the table above.

2. Plug the RJ9 end into the Headset Port on the back of the phone. Don't confuse it with the Handset Port right below it.

   
   Back of the D2: Headset Port and Handset Port

Use the headset on calls

• Answer or place a call: Press the HEADSET button on the front of the phone.

  
  Front of the D2: HEADSET button

• Move a call to the headset: During a call on the handset or speaker, press HEADSET.

What you need

• A compatible EHS headset from the list below.
• The matching EHS adapter for that headset (listed in the table). The adapter lets the headset answer and end calls on the phone.
• One phone setting changed: Headset Type set to Plantronics EHS. There are three ways to do it; see Step 2.

Compatible EHS headsets and adapters

Poly was formerly Plantronics. Models are listed one per row with the exact cord or adapter each one needs.

Step 1: Connect the headset base

1. Set up the headset's base station and power it on, following the headset's instructions.
2. Connect the EHS adapter from the table above to the headset base.

3. Plug the adapter's cable into the Headset Port on the back of the phone. Don't confuse it with the Handset Port right below it.

   
   Back of the D2: Headset Port and Handset Port

Step 2: Set the headset type

The phone must be set to Plantronics EHS, or the headset's call button won't work. Use this setting for every EHS headset in the table, not only Poly models. Pick one of these methods:

Changes made on the phone screen or web interface can be reset the next time the phone provisions. If that happens, use Method B to make the setting permanent.

Method A: On the phone screen

1. Press the Menu (OK) key on the phone to open the main menu.

2. Select Preferences. On some firmware versions this is under System or Settings.

   
   Main menu: select Preferences

3. Select Audio Control.

   
   Preferences: select Audio Control

4. Highlight Headset Type and use the Left/Right arrow keys to set it to Plantronics EHS. (Use Normal for RJ9 headsets.)

5. Press the Save softkey.

   

   Audio Control: Headset Type set to Plantronics EHS

Method B: On the device configuration page (recommended)

1. Open the phone's device configuration page.
2. Add this line: P1487 = 1
3. Save. The setting applies the next time the phone provisions and stays set after that.

For other headset-related P-values, see Advanced headset settings.

Method C: In the phone's web interface

1. On the phone, press and hold the Up navigation key for 3 seconds to see the phone's IP address.
2. On a computer on the same network, enter that IP address in a web browser.
3. Sign in with the admin username and password. The default username is admin. If you don't have the password, contact Cytracom Support.
4. Go to System Settings → Preferences.
5. Set Headset Type to Plantronics EHS, then save.

Step 3: Use the headset on calls

• Answer or end a call: Press the call-control button on the headset.

• Use the phone instead: You can also press the HEADSET button on the front of the phone to answer, place, or move a call to the headset.

  
  Front of the D2: HEADSET button

What you need

• A compatible Bluetooth headset from the list below. Other headsets may work, but they haven't been tested.
• No adapter is needed. The D2 has Bluetooth built in.
• Phone firmware 1.0.5.67 or later.

Compatible Bluetooth headsets

Headset buttons that work:

• Answer and end calls: Supported.
• Volume and redial: May not work on every headset.
• Reject an incoming call: Not supported. Reject the call from the phone instead.

Quick start

1. On the phone, go to Menu → System → Bluetooth and set Power to On.
2. Put the headset into pairing mode.
3. Select Start Scan, choose the headset, and press Pair. Enter the PIN if asked.
4. When the headset shows Connected, it's ready.
5. During a call, press the BT On softkey to send audio to the headset.

Step 1: Turn on Bluetooth

1. On the phone, press Menu and go to System → Bluetooth.
2. Highlight Power and use the Left/Right arrow keys to set it to On.
3. The Bluetooth status changes to Discoverable.

Bluetooth settings screen (Menu → System → Bluetooth)

Other settings on this screen:

• Bluetooth Name: The name other devices see for this phone.
• Handsfree Mode: Used to connect a cell phone. You don't need it for a headset.

Step 2: Pair the headset

Option A: Pair from the phone (recommended)

1. Put the headset into pairing mode. On most headsets, you hold the power or call button until a light flashes. Check the headset's instructions.

2. On the phone's Bluetooth screen, select Start Scan.

   
   Scanning for Bluetooth devices

3. Select your headset from the list and press the Pair softkey.

4. If a PIN prompt appears, follow it on screen. Many headsets use 0000. Check the headset's instructions.

   
   Pairing request with PIN

5. When pairing succeeds, Connected appears next to the headset's name.

   
   Headset connected

Option B: Pair from the headset

1. Make sure the phone's Bluetooth status shows Discoverable.
2. Start pairing from the headset.
3. When the pairing request appears on the phone, press YES.

Reconnecting later: You only need to pair once. To reconnect, go to Menu → System → Bluetooth, highlight the headset, and press Connect.

Step 3: Use the headset on calls

The D2 doesn't have a separate Bluetooth headset mode. Instead, you choose where call audio goes with a softkey on the call screen.

1. When the headset is connected, a BT On softkey appears on the call screen. Press it to send audio to the headset. 

   
   BT is off: audio stays on the phone (softkey shows "BT On")

2. While the headset is active, the softkey changes to BT Off and the Bluetooth icon in the status bar turns solid.

   
   BT is on: audio goes to the headset (softkey shows "BT Off")

• Incoming calls: When BT is on, both the headset and the phone ring. Answer with the button on the headset.
• Switching during a call: Press BT Off or BT On to move audio between the headset and the handset.
• The HEADSET button doesn't control Bluetooth. It's for wired (RJ9/EHS) headsets only. Use the BT On softkey for Bluetooth.

Step 4: Disconnect the headset

Go to Menu → System → Bluetooth, highlight the headset, and press Disconnect.

Disconnecting a Bluetooth device

Bluetooth troubleshooting

These optional settings fine-tune how the D2 works with headsets. You can set them in the phone's web interface, or add the P-value to the device's configuration page so it's applied every time the phone provisions.

Format: enter each setting on its own line as the P-value, an equals sign, and the value. Example: P1487 = 1

Only change these if you need to. If you're not sure which value to use, contact Cytracom Support.