Topic
This article discusses how to connect with and use the ControlOne iOS Agent App.
Environment
- Cytracom ControlOne
Description
ControlOne for iOS provides all of the enterprise grade security delivered by the ControlOne platform on your iOS device without any configuration on the endpoint device.
Requirements
To use the ControlOne iOS Agent App:
- You must have an active ControlOne Agent license.
- Your device must be running iOS 15 or newer.
Special considerations
- Agent Control Policies are not compatible with the iOS Agent.
- The Agent Teleport feature is not currently available for the iOS Agent.
- Microsoft Entra ID (formerly Azure AD) login via Web-Login SSO is supported.
- Multi Factor Authentication via SMS or Authenticator App TOTP is supported.
Note: While ControlOne does not perform mobile device management (MDM), you can control mobile device compliance requirements with a Device Posture Policy for iOS.
Connecting with the ControlOne Agent iOS App
1. Download the ControlOne Agent iOS App from the App Store.
2. Log in using your ControlOne credentials and multi-factor authentication. Microsoft Entra ID (formerly Azure AD) users will be taken to the Entra ID sign-in page to authenticate.
3. To continue, the App must install a VPN profile with the OS to provide secure connectivity for internet traffic through ControlOne. Tap Continue, then inside the pop-up prompt tap Allow and follow authentication prompts to install the profile and complete App setup.
Removing the VPN profile from the 'Settings' App will interrupt connectivity with ControlOne. The Agent App will prompt to re-install the profile if one is not present.
The App will automatically connect to your ControlOne network when the profile is installed. The main screen will also display the current connection status and secure gateway IP.
Connecting, disconnecting, and pausing
You can use these functions to manage your device's network connection:
- To disconnect from your ControlOne network, tap the Disconnect button. Although disconnected you will remain logged into the app for future use.
- The Pause function lets you temporarily disconnect from your ControlOne network for a specified period of time, after which your device will automatically reconnect. Tap the Pause button, then select the pause time interval from the menu.
- Tap the Connect button to reconnect the device to your ControlOne network.
Additional options
Tap the Account button at the bottom left-hand corner of the screen to access settings.
- Manage Profile: This option lets you edit your display name and phone number, and lets you reset multi-factor authentication.
- Change Password: Tap this option to change your ControlOne password.
- Legal: Tap here to read the Terms of Service.
- Sign out: Tap here to sign out of the Cytracom iOS App.
Additional Resources
Still have questions? Click here to learn how to contact Cytracom Technical Support or open a ticket.