Topic
This article discusses system requirements and support for ControlOne.
Environment
- Cytracom ControlOne
Description
Cytracom cannot guarantee ControlOne will operate as expected if you are using an unsupported OS. Check the tables below to see which operating systems are currently supported.
Windows System Requirements
Supported Windows Versions
All versions of Windows Server are not currently supported.
| Release | Version | Build | Support Status |
| Windows 10 (Nov 2019, EOL*) | <= 1909 | <= 18363 | Not Supported |
| Windows 10 (May 2020, EOL*) | 2004 | 19041 | yes |
| Windows 10 (Oct 2020) | 20H2 | 19042 | yes |
| Windows 10 (May 2021) | 21H1 | 19043 | yes |
| Windows 10 (Nov 2021) | 21H2 | 19044 | yes |
| Windows 10 (Oct 2022) | 22H2 | 22621 | yes |
| Windows 11 (Nov 2021) | 21H2 | 22000 | yes |
| Windows 11 (Nov 2022) | 22H2 | 22621 | yes |
| Windows 11 (Oct 2023) | 23H2 | 22631 | yes |
*EOL means end of life by the OS vendor, and not receiving updates or patches.
Supported Architectures for Windows
| Architecture | Status |
| x64 (64-bit Intel Compatible) | Yes |
| x86 (32-bit Intel Compatible) | Not Supported |
| Arm64 (64-bit) | Not Supported |
Dependencies
Microsoft Visual C++ Redistributable (MSVC) version 14
- This should be installed by the ControlOne installer if not already installed
- Any MSVC installed after 2015 should already be version 14
- If MSVC has been manually uninstalled, the ControlOne installer cannot detect MSVC is missing because MSVC does not clean up all related registry keys when uninstalled.
- Microsoft Download Link [external]
Microsoft Edge Webview2
- This should be installed by the ControlOne installer if not already installed.
- Commonly installed alongside Microsoft Teams and Office365 Apps
- Microsoft Download Link [external]
macOS System Requirements
Supported macOS Versions
| Release | Version | Support Status |
| Sierra (EOL*) | 10.12 or earlier | Not Supported |
| High Sierra (EOL*) | 10.13 | Not Supported |
| Mojave (EOL*) | 10.14 | Not Supported |
| Catalina | 10.15 | yes – no menubar status |
| Big Sur | 11.x | yes |
| Monterey | 12.x |
yes |
| Ventura | 13.x |
yes |
| Sonoma | 14.x |
yes |
| Sequoia | 15.x |
Not Supported |
*EOL means the end of the life of the OS vendor and not receiving updates or patches.
Note: MacOS Catalina (10.15) and earlier do not display the status indicator in the Menubar.
Supported Architectures for macOS
| Architecture | Status |
| x64 (64-bit intel) | Yes |
|
arm64 (Apple silicon) |
Yes, through Rosetta2* |
Dependencies
The ControlOne Agent for macOS systems does not require the installation of any external dependencies. Only macOS system frameworks are required
On Mac computers with Apple silicon (M1 chip and later), Rosetta2 must be installed before installing the ControlOne Agent. Please see this Apple support article for more details [external].
Alternatively, we recommend pre-installing Rosetta2 with this command:
/usr/sbin/softwareupdate --install-rosetta --agree-to-license
</pblockquote="important">
Still have questions? Click here to learn how to contact Cytracom Technical Support.