Topic
This article discusses system requirements and support for ControlOne.
Environment
- Cytracom ControlOne
Description
Cytracom cannot guarantee that ControlOne Agent will function as expected on endpoints running an unsupported Operating System. Check the tables below to see which OS versions are currently supported.
Windows System Requirements
Supported Windows Versions
ControlOne Agent supports Desktop versions of Microsoft Windows. All versions of Windows Server are not supported.
| Release | Version | Build | Support Status |
| Windows 10 (Nov 2019, EOL*) | <= 1909 | <= 18363 | Unsupported |
| Windows 10 (May 2020, EOL*) | 2004 | 19041 | Unsupported |
| Windows 10 (Oct 2020, EOL*) | 20H2 | 19042 | Yes |
| Windows 10 (May 2021, EOL*) | 21H1 | 19043 | Yes |
| Windows 10 (Nov 2021) | 21H2 | 19044 | Yes |
| Windows 10 (Oct 2022) | 22H2 | 22621 | Yes - Recommended |
| Windows 11 (Nov 2021, EOL*) | 21H2 | 22000 | Yes |
| Windows 11 (Nov 2022) | 22H2 | 22621 | Yes |
| Windows 11 (Oct 2023) | 23H2 | 22631 | Yes - Recommended |
| Windows 11 (Oct 2024) | 24H2 | 26100 | In Certification |
*EOL indicates a version deemed end-of-life by the OS vendor and not receiving updates or patches.
Supported Architectures for Windows Devices
| Architecture | Status |
| x64 (64-bit Intel Compatible) | Yes |
| x86 (32-bit Intel Compatible) | Unsupported |
| Arm64 (64-bit) | Unsupported |
Dependencies
Microsoft Visual C++ Redistributable (MSVC) version 14
- This should be installed by the ControlOne installer if not already installed
- Any MSVC installed after 2015 should already be version 14
- If MSVC has been manually uninstalled, the ControlOne installer cannot detect MSVC is missing because MSVC does not clean up all related registry keys when uninstalled.
- Microsoft Download Link [external]
Microsoft Edge Webview2
- This should be installed by the ControlOne installer if not already installed.
- Commonly installed alongside Microsoft Teams and Office365 Apps
- Microsoft Download Link [external]
macOS System Requirements
Supported macOS Versions
| Release | Version | Support Status |
| Sierra (EOL*) | 10.12 or earlier | Unsupported |
| High Sierra (EOL*) | 10.13 | Unsupported |
| Mojave (EOL*) | 10.14 | Unsupported |
| Catalina (EOL*) | 10.15 | Partial - no menubar status |
| Big Sur (EOL* Nov 2024) | 11.x | Yes |
| Monterey (EOL* Sept 2024) | 12.x | Yes |
| Ventura | 13.x | Yes |
| Sonoma | 14.x | Yes - Recommended |
| Sequoia | 15.x | In Certification |
*EOL indicates a version deemed end-of-life by the OS vendor and not receiving updates or patches.
Note: MacOS Catalina (10.15) and earlier do not display the status indicator in the Menubar.
Supported Architectures for macOS Devices
| Architecture | Status |
| x64 (64-bit intel) | Yes |
| arm64 (Apple silicon) | Yes, through Rosetta2* |
Dependencies
The ControlOne Agent for macOS systems does not require the installation of any external dependencies. Only macOS system frameworks are required
On Mac computers with Apple silicon (M1 chip and later), Rosetta2 must be installed before installing the ControlOne Agent. Please see this Apple support article for more details [external].
Alternatively, we recommend pre-installing Rosetta2 with this command:
/usr/sbin/softwareupdate --install-rosetta --agree-to-license
Still have questions? Click here to learn how to contact Cytracom Technical Support or open a ticket.