Topic
This article discusses extensions in Cytracom UCaaS
Environment
- Cytracom UCaaS
Description
Extension routing
Each extension is routed through Cytracom’s PBX. Calls can be routed in many ways based on the configuration of each extension in the PBX. The PBX will list all extensions of an account.
User rights
User rights are determined by a System Administrator; therefore, some users may not be able to change their extension’s settings without the help of a System Administrator.
Note: The number of registered devices is limited to either 2 devices or 1 device and a single 3rd Party soft-phone app. The Cytracom Mobile App is not included in this limitation and does not affect registered devices.
Index
Creating an extension
Specify extension details
1. On the PBX screen in the Cytracom Partner Portal, click the Extensions tab.
Figure 1: The PBX Extensions tab (click to enlarge)
2. Click +New, then select either a standard or mobile + web extension. If all extensions are in use, contact Cytracom's CMS team to add additional extensions.
Figure 2: Available extensions (click to enlarge)
3. Enter the extension details:
- Extension Number: Assign a 2-6 digit extension number for the new user.
- Name: Name the extension.
- Outgoing Caller ID: Select a phone number to be used as the outbound number.
- E911 Location: Select a location for this extension.
Figure 3: New Extension Options (click to enlarge)
Define routing options for the extension.
Use the graphic options and drop-down menus to configure the following:
- Business Hours: Enabling this feature lets you specify business hours for your company. Once hours are set, use the Do Not Disturb/After Business Hours options to determine how calls outside business hours get handled.
- Choose Your Default Call Strategy: Use this option to specify where you would like to route calls to this extension.
- Do Not Disturb/After Business Hours: Select how the system should handle calls to this extension outside of business hours, or when the phone is in Do Not Disturb mode.
- Unanswered calls: Choose how the system should handle unanswered calls.
- Advanced settings: This option lets you change your SIP configuration, activate the Find Me feature (which lets a user receive calls on their personal device without giving out their personal number), set up monitored mailboxes, and specify handling for offline calls. See Cytracom UCaaS: Advanced extension settings to learn more.
Figure 4: Call and routing configuration options (click to enlarge)
Create the voice mailbox
Enter the necessary voice mailbox configuration information:
- Mailbox number: This can be any telephone number except the extension number.
- Name: Assign a mailbox name, which will appear in the directory.
- Password: Create a 3-6 digit password for use with this mailbox. Confirm the password in the Confirm Password field.
- Email to notify: Enter the email address of the person who should be notified when new mail is received.
- Timezone: Enter the correct time zone for the phone's location.
Figure 5: Voice mailbox creation options (click to enlarge)
Deleting an extension
1. On the PBX screen in the Cytracom Partner Portal, click the Extensions tab, as shown in Figure 1, above.
2. Find the extension in the list and click the Delete icon. Click the icon a second time to confirm deletion.
Figure 6: The Delete Extension icon (click to enlarge)
Moving or editing an extension
1. On the PBX screen in the Cytracom Partner Portal, click the Extensions tab.
2. Find the extension in the list and click the Edit icon.
Figure 7: The Edit Extension icon (click to enlarge)
3. On the Edit screen, you can reassign the extension number to a different person, and change all the parameters you entered when you created the extension.
Figure 8: The Edit Extension screen (click to enlarge)
You cannot change an extension number once created. Instead, you must delete the existing extension, then create a new extension with the new number.