Cytracom Desktop: Access Prerequisites

Topic

This article discusses access prerequisites for Cytracom services. 

Environment

• Cytracom Desktop

Description

Cytracom applications offer numerous communication features for people using Cytracom services.

Basic prerequisites

• A person must have their customer administrator set up their user. Refer to the article on Adding a New User
• The user must have an assigned extension
• Integrations need to be enabled in the Integration Hub
  • Login to secure.cytracom.net
  • Click on the Integrations tab
  • Click Enable on the tile for the desired application(s):
    • Cytracom Desktop
      • Browser based via desktop.cytracom.net
    • Mobile App
      • Apple Store for iOS access here
      • Google Play for Android access here
    • Cliq
      • Windows Application ( remains functional, but replaced by Desktop )