Summary: The following article will guide you on obtaining and exporting a HAR file from Google Chrome or the Cytracom Desktop App.
- Right-click the white space at the top of the desktop app and select "Inspect" or "Inspect Element."
- With the Inspector open, select "Network." (If not visible, you may need to click the double arrows
)
- With the "Network" tab selected, duplicate the error you are experiencing with the desktop app.
- Next, use "Export HAR" to download the file and submit it to Cytracom Support.
- Reply to the active email thread with support and attach the HAR file.