For the latest updates please refer to our Firewall Best Practices guide for the latest IP address ranges and services.
Important: Make sure device firmware is always up to date.
Enabling WAN ping response:
Once logged in to the web interface of the Cyberoam go to System > Administration > Application Access. Check the box under the WAN zone labeled Ping.
Setting up Cytracom host:
Once logged in to the web interface of the Cyberoam:
Go to Hosts > Add > Name = "Cytracom"
IP Family = IPv4
Type = IP Range
IP Address =
New system = 209.105.249.194 - 209.105.249.252
Old system = 74.124.9.139 - 74.124.9.158
IP Host Group = IP Host Group.
After all of that matches up press OK.
Setting up QOS Rule:
Once logged into the web interface of the Cyberoam:
Go to QOS on the left hand side. Once there go to Policy > Add > input this information > Name = "CytracomQOS"
Policy Based on = Firewall Rule
Policy Type = Committed
Implementation = Total (Upload + Download)
Priority = 0
Guaranteed - Burstable (in kb) = {This depends on how many phones there are. Multiply each phone by 80 kb. The second box put the max bandwidth so there are no restrictions on how much the phones can use. }
Setting up Access Rule:
Once logged in to the web interface of the Cyberoam:
Go to Firewall. Once there go to Rule > Add. Input the following information exactly > Name = "Cytracom"
Description = Optional
Zone Source = LAN
Zone Destination = WAN
Attach Identity = Unchecked
Network/Host = Any IP Address/Cytracom
Services = Any Services
Schedule = All The Time
Action = Accept
Apply NAT = Checked
Drop Down = MASQ
Open Advanced and proceed
Application Filter = None
Apply Application Based QOS Policy = Unchecked
Web Filter = None
Apply Web Category Based QOS Policy = Unchecked
IPS = None ; IM Scanning = Unchecked
WAF = Unchecked
AV & AS Scanning = None Checked
QOS = "CytracomQOS'
DSCP Marking = 46-Expedited Forwarding(EF)
Route Through Gateway = Greyed Out
Back Up Gateway = Greyed Out
Log Firewall Traffic = Checked
Disabling SIP ALG:
Once logged in to the web interface of the Cyberoam go to the Console. Once there go to option four. When in the console type "cyberoam system_modules show" This will show that the SIP as loaded. Then type "cyberoam system_modules sip unload". This will disable SIP ALG/Helper.