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The articles in this area will help MSP partners with network configuration or Cytracom sales tools.
Onboarding
Call Routing Consultation Video Tutorial
Porting Made Easy!
Ensuring Email From Cytracom is Received
Local Network Setup (Step 1)
Gather Customer Info (Step 2)
Cytracom PBX Config (Step 3)
See all 11 articles
Partner Portal Tools
AIM Overview
Proposal Generator Tutorial Video
Notification Management
Updating Payment
What is Voice Continuity?
A Word About Taxes
Integrations
Connectwise
Datto Autotask
How to Enable Cytracom's Integration with Kaseya BMS
Outlook and Office 365 Integration
Networking
Network Best Practices
Call Quality Overview
QoS
SIP ALG
Retrieving SIP Credentials
Double NAT
See all 7 articles
Firewalls
WatchGuard Firewall Guide
Firewall Best Practices
Cisco Meraki
Routers
UDM Pro
ZyXEL
pfSense
Fortigate
Router & Firewall Guide
Sophos XG
See all 11 articles
Polycom Conference Phones
Resetting the Polycom SoundStation Series
Configuring the Polycom SoundStation Series
Panasonic Devices
Resetting the TGP 5XX Series Device
Configuring the TGP 5XX Series for use with Cytracom
Enabling Web Access
Panasonic TGP5XX Series User Guide
Panasonic TGP6XX Series User Guide
Call Center
Agents
Queues
Cytracom's Public API
API - Introduction
API - Token Management
API - Insights
API - Data Services
API - Events
API - Call Control Actions