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  1. Cytracom
  2. Partners

Partners

The articles in this area will help MSP partners with network configuration or Cytracom sales tools.

ControlOne

  • Initial Configuration
  • Additional Configuration
  • ControlOne Agent
  • Troubleshooting ControlOne/FAQ
  • ControlOne - CBR Setup Guide

Onboarding

  • Shared Inboxes - Administration
  • Call Routing Consultation Video Tutorial
  • Porting
  • Ensuring Email From Cytracom is Received
  • Local Network Setup (Step 1)
  • Gather Customer Info (Step 2)
  • See all 12 articles

Partner Portal Tools

  • AIM Overview
  • Proposal Generator Tutorial Video
  • Notification Management
  • Updating Payment
  • What is Voice Continuity?
  • A Word About Taxes

Integrations

  • Microsoft Teams - Set Up
  • Integrations Overview
  • Salesforce
  • Autotask - Desktop Integration
  • IT Glue
  • ConnectWise
  • See all 9 articles

Networking

  • Cytracom MAC OUI's
  • Network Best Practices
  • Call Quality Overview
  • QoS
  • SIP ALG
  • Retrieving SIP Credentials
  • See all 8 articles

Firewall/Routers

  • UDM Pro
  • WatchGuard Firewall Guide
  • ZyXEL
  • Untangle
  • pfSense
  • Fortigate
  • See all 15 articles

Polycom Conference Phones

  • Resetting the Polycom SoundStation Series
  • Configuring the Polycom SoundStation Series

Panasonic Devices

  • Resetting the TGP 5XX Series Device
  • Configuring the TGP 5XX Series for use with Cytracom
  • Enabling Web Access
  • Panasonic TGP5XX Series User Guide
  • Panasonic TGP6XX Series User Guide

Call Center

  • Call Center Overview
  • Agents
  • Queues

Cytracom's Public API

  • API - Introduction
  • API - Token Management
  • API - Insights
  • API - Data Services
  • API - Events
  • API - Call Control Actions
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