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UCaaS Core Environment Migration
Cytracom is upgrading its underlying UCaaS infrastructure to further enhance reliability, performance, and reporting, delivering an even better experience for our customers. Starting March 1, 2026, accounts will be migrated to the new environment in phased groups.
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  1. Cytracom
  2. Partners

Partners

The articles in this area will help MSP partners with network configuration or Cytracom sales tools.

Partner Portal Tools

  • AIM Overview
  • Cytracom UCaaS: SIP port documentation
  • Cytracom Partner Portal: Making a one-time ControlOne invoice payment
  • Cytracom Partner Portal: Proposal Generator tutorial video
  • Notification Management
  • Cytracom UCaaS: What is Voice Continuity?
  • See all 7 articles

Integrations

  • Cytracom Autotask Integration: Setting up the Autotask Integration
  • Cytracom UCaaS: Setting up Microsoft Teams Direct Routing for use with Cytracom
  • Cytracom Desktop: Integrations Overview
  • Cytracom Desktop: The Salesforce integration
  • Autotask - Desktop Integration
  • IT Glue
  • See all 9 articles

Networking

  • Cytracom UCaaS: MAC OUIs
  • Network Best Practices
  • Call Quality Overview
  • QoS
  • SIP ALG
  • Retrieving SIP Credentials
  • See all 8 articles

Firewall/Routers

  • UDM Pro
  • WatchGuard Firewall Guide
  • ZyXEL
  • Untangle
  • Cytracom UCaaS: Setting up a pfSense firewall
  • Cytracom UCaaS: Setting up a FortiGate firewall
  • See all 15 articles

Panasonic Devices

  • Resetting the TGP 5XX Series Device
  • Configuring the TGP 5XX Series for use with Cytracom
  • Enabling Web Access
  • Panasonic TGP5XX Series User Guide
  • Panasonic TGP6XX Series User Guide

Cytracom's Public API

  • API - Introduction
  • API - Token Management
  • API - Insights
  • API - Data Services
  • API - Events
  • API - Call Control Actions
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