Skip to main content
Portal
System Status Page
Sign in
Cytracom
Partners
Partners
The articles in this area will help MSP partners with network configuration or Cytracom sales tools.
ControlOne
Initial Configuration
Additional Configuration
ControlOne Agent
Troubleshooting ControlOne/FAQ
ControlOne - CBR Setup Guide
Onboarding
Shared Inboxes - Administration
Call Routing Consultation Video Tutorial
Porting
Ensuring Email From Cytracom is Received
Local Network Setup (Step 1)
Gather Customer Info (Step 2)
See all 12 articles
Partner Portal Tools
AIM Overview
Cytracom Partner Portal: Making a one-time ControlOne invoice payment
Proposal Generator Tutorial Video
Notification Management
Cytracom UCaaS: What is Voice Continuity?
A Word About Taxes
Integrations
Cytracom Autotask Integration: Setting up the Autotask Integration
Cytracom Desktop: Integrations Overview
Cytracom Desktop: The Salesforce integration
Autotask - Desktop Integration
IT Glue
Cytracom Desktop: The ConnectWise Integration
See all 9 articles
Networking
Cytracom MAC OUI's
Network Best Practices
Call Quality Overview
QoS
SIP ALG
Retrieving SIP Credentials
See all 8 articles
Firewall/Routers
UDM Pro
WatchGuard Firewall Guide
ZyXEL
Untangle
pfSense
Fortigate
See all 15 articles
Polycom Conference Phones
Resetting the Polycom SoundStation Series
Configuring the Polycom SoundStation Series
Panasonic Devices
Resetting the TGP 5XX Series Device
Configuring the TGP 5XX Series for use with Cytracom
Enabling Web Access
Panasonic TGP5XX Series User Guide
Panasonic TGP6XX Series User Guide
Call Center
Call Center Overview
Agents
Cytracom UCaaS: Working with Queues
Cytracom's Public API
API - Introduction
API - Token Management
API - Insights
API - Data Services
API - Events
API - Call Control Actions