Cytracom UCaaS: Why is the phone not registering?


This article discusses registration issues in Cytracom UCaaS.


  • Cytracom UCaaS


Power cycle the phone. 

If the device hasn't already been rebooted (power cycled) please do so. This may bring your phone back to an online status. 

If all phones are offline, please reboot the modem, router, and then the phones, in that order to reset the network.

Check the network connection.                                                                                           

If power cycling the device did not bring the device back online, check for an IP address by pressing the up arrow from the main screen. If the address shows, a connection or network issue is likely preventing the phone from accessing the internet.

Move the phone's location and see if it obtains an IP address at the new location. If not, contact your IT department or ISP for further assistance.           

Check provisioning.                                  

If the extension name is not showing in the top left portion of the main screen, the phone may have been reset to default. Contact a System Administrator to have the phone re-provisioned or follow the steps listed here.

Additional troubleshooting

If the phone has a valid IP address and the extension name shows in the top left, portion of the main screen. the phone will need additional troubleshooting. Please contact your System Administrator. or submit a help ticket to Cytracom.

Additional Resources

Still have questions? Click here to learn how to contact Cytracom Technical Support.

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