Topic
This article discusses reasons the phone may not be ringing when it is expected to ring. .
Environment
- Cytracom UCaaS
Description
When a call comes into an extension, it should ring and the extension light should flash. If it does not ring or flash, it may be because:
- The phone has been placed on Do Not Disturb mode (DND).
- the phone is not registered.
- The phone is having call routing issues.
Do Not Disturb mode
Do not disturb mode lets users divert calls from their extension to a variety of routes by pressing the mute key.If Do Not Disturb mode is active, the phone will not ring. See What is Do Not Disturb (DND) mode? for more information.
Registration issues
If the username appears on the phone screen in red instead of green, or if no username appears at all, the phone is not properly registered. See Why is the phone not registering? to view troubleshooting steps for this issue.
Call routing issues
Call routing must be configured in the phone's PBX before they will travel to the correct extension. See Configuring call routing for the call routing procedure.
Once the issues have been corrected, the phone will ring normally, and the extension light will flash indicating an incoming call.
Additional Resources
- Cytracom UCaaS: Configuring call routing
- Cytracom UCaaS: Why is the phone not registering?
- Cytracom UCaaS: What is do Not Disturb (DND) mode?
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