Cytracom UCaaS: What is Do Not Disturb (DND) mode?


This article discusses Do Not Distrub (DND) in Cytracom UCaaS.


  • Cytracom UCaaS


Do not disturb mode lets usersdivert calls from their extension to a variety of routes by pressing the mute key. This is seen on the phone as a microphone with a line through it. A large red circle will appear on the user’s screen, along with the message "DO NOT DISTURB.". The mute key is shown below. 


A few options for rerouting calls are:

  • Forwarding to a different extension 

Ask a System Administrator to help with these settings.

If the extension is part of a ring group, the incoming call will simply ring the other extensions in the group. In order to disengage the DND feature, press the mute key a second time.

Still have questions? Click here to learn how to contact Cytracom Technical Support.

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