Topic
This article discusses how to use Cytracom Desktop's Spam Guard feature.
Environment
- Cytracom UCaaS
Description
Spam Guard is a Cytracom feature that helps protect your business by filtering out fraudulent calls, so your team can stay focused on what matters.
How does Spam Guard work?
Spam Guard automatically identifies and sends incoming spam, telemarketing, and fraudulent calls to a managed Spam Guard mailbox, ensuring that spam calls never reach you or your team. Once enabled, Spam Guard works seamlessly in the background, without the need to adjust settings.
Enabling Spam Guard
1. Log into the Cytracom Partner Portal, then click Customers from the left-hand Navigation menu.
2. Select your customer from the customer list, then click PBX Settings, and then expand the menu.
3. Select Global Settings.
4. Click the Spam Guard slider at the bottom.
Figure 1: Enabling Spam Guard (click to enlarge)
Working with Spam Guard
Accessing Spam Guard reporting
In the customer's Cytracom admin page, click Voicemail, then choose Spam Guard from the drop-down menu.
Figure 2: Accessing Spam Guard reporting (click to enlarge)
The Reporting page will show spam call details, as well as which calls went to the Spam Guard voicemail box.
Figure 3: Spam Guard reporting (click to enlarge)
Checking voicemails in Spam Guard
If you add the spam guard mailbox to an extension's list of monitored mailboxes, that user will be able to see the spam guard voicemails along with the others portal, desktop, and mobile voicemails.
Figure 4: Viewing Spam Guard voicemails (click to enlarge)