Cytracom Mobile App: Troubleshooting the Mobile App

Topic

This article discusses troubleshooting for the Cytracom Mobile App.

Environment

  • Cytracom Mobile App

Description

Error Logging In

If a user is receiving the error below, it is most likely because an extension association in the User section is missing. 

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Procedure

This procedure must be performed by an Admin.

  1. Log into the Cytracom Secure portal and find the related user.
  2. Find the drop-down that displays Extension and choose the desired extension for that user.
  3. Scroll to the bottom and click submit.
  4. Fully close the app and log in again.

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Helpful Tip

Logging in with Extension requires the following below:

  1. Office Number: this can be any phone number that is on the client's account.
  2. Extension: this is the basic numerical extension of the desired user (ex: 23 or 576).
  3. Password: this is the password used to log into the Cytracom Secure Portal.

Still have questions? Click here to learn how to contact Cytracom Technical Support.

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