Until phones are routed in Cytracom’s PBX, they automatically default to a voicemail box of 999. Prior to the number(s) porting, be sure the calls are routed through the PBX.
Note: Call routing cannot be adjusted on phone numbers monitored by Voice Continuity Policies that are currently in Failover Mode.
- Once in the PBX, click Phone Numbers on the menu bar.
- Select the phone number to be routed.
- Scroll down to the Call Routing section and select an option under Default.
- Then select the Route To - Destination from the drop-down menu.
- Click Submit.
Note: Destinations such as Auto Attendants and Groups need to be created prior to routing.