Configuring Call Routing


Until phones are routed in Cytracom’s PBX, they automatically default to a voicemail box of 999. Prior to the number(s) porting, be sure the calls are routed through the PBX.

Note: Call routing cannot be adjusted on phone numbers monitored by Voice Continuity Policies that are currently in Failover Mode.


  • Once in the PBX, click Phone Numbers on the menu bar.
  • Select the phone number to be routed.
  • Scroll down to the Call Routing section and select an option under Default.  
  • Then select the Route To - Destination from the drop-down menu.
  • Click Submit.

Note: Destinations such as Auto Attendants and Groups need to be created prior to routing.

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