Ring Groups

Ring Groups is a feature that groups extensions together to route inbound calls in a more efficient manner. Extensions can be grouped by departments such as sales, tech support, or accounting. Calls can be routed sequentially to the next extension, or all extensions may ring simultaneously.   

A user in an office cannot pick up a call from a ring group if they are not already a part of that group. Unanswered calls will go to the timeout destination.

Caller ID can be modified to differentiate inbound calls delivered via the group.

Note: Businesses may only use one Ring Group to route calls or employ multiple Ring Groups in order to organize inbound calls routed through auto attendants, time frames, and even other Ring Groups.

 Creating a Group:

  • In the PBX, click the Groups tab on the menu bar.
  • Click + New.
  • Enter the desired Group Name.
  • Optionally edit the Seconds to Ring. Each ring lasts 5 seconds - 25 seconds is 5 rings. Max ring time is 300 seconds or 60 rings.
  • Caller ID Mode may be set by choosing an option in the drop-down menu. If Text + Original is selected and “Support” is keyed in, the caller ID will display “Support” as a prefix to the caller ID.
  • Ring Extensions Sequentially will route calls in order from top to bottom of the extensions listed.
  • Add members to the group by clicking the arrows to move them from the available to the selected column.
  • Select a timeout destination from the After ringing group forward call dropdown to send the caller to if no member in the group answers the call
  • Click Submit.

Note: If using the ring sequential option, you may change the order extensions are called by selecting an extension from the selected column and sorting it with the arrows on the right.

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