Voicemail Transcription allows customers to view a written transcript of a voicemail in their email or in the portal. Follow these steps to activate this feature.
- Go to the PBX at secure.cytracom.com
- Click on the Mailboxes tab
- Click on the edit button for the desired mailbox
- In the Notifications section, type the email address under "Email to Notify"
- Toggle on the Voice-to-Text
- Click Agree to accept the Terms and Conditions
- Click Submit
Note: Voicemail transcripts can be viewed in the portal by selecting PBX > Voicemail > List option.