Voicemail Transcription

Voicemail Transcription allows customers to view a written transcript of a voicemail in their email or in the portal. Follow these steps to activate this feature. 

  • Go to the PBX at secure.cytracom.com
  • Click on the Mailboxes tab
  • Click on the edit button for the desired mailbox
  • In the Notifications section, type the email address under "Email to Notify"


  • Toggle on the Voice-to-Text 
  • Click Agree to accept the Terms and Conditions


    • Click Submit

Note: Voicemail transcripts can be viewed in the portal by selecting PBX > Voicemail > List option.







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