Topic
This article discusses how to set up a call forward in Cytracom UCaaS.
Environment
- Cytracom UCaaS
Description
Call forward allows a user to forward their extension or phone number to an outside line.
Setting up a new call forward
- Log into secure.cytracom.net and Click PBX.
- Hover over Phone Numbers, then Click Call Forwards.
- Click + New.
- Add the name and number to be forwarded to.
- Click Submit.
Call forwards also have the option to display the inbound caller ID or the company's caller ID allowing customers to forward calls to a call center that requires their phone number rather than the originating caller's phone number.