Cytracom UCaaS: Call Forward

Topic

This article discusses how to set up a call forward in Cytracom UCaaS.

Environment

  • Cytracom UCaaS

Description

Call forward allows a user to forward their extension or phone number to an outside line.

Setting up a new call forward

  1. Log into secure.cytracom.net and Click PBX.
  2. Hover over Phone Numbers, then Click Call Forwards.
  3. Click + New.
  4. Add the name and number to be forwarded to.
  5. Click Submit.

Call forwards also have the option to display the inbound caller ID or the company's caller ID allowing customers to forward calls to a call center that requires their phone number rather than the originating caller's phone number.

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