Topic
This article discusses BLF/Multi-purpose keys on Cytracom phones.
Environment
- Cytracom UCaaS
Description
Busy Lamp Field (BLF) keys are indicators on a desk phone that show the status and activity of other extensions. The chart below indicates the different key color meanings:
| Monitored Extension Behavior | BLF Indicator Status |
Extension Board Key Status (On Mounted Extension Board) |
|---|---|---|
| Idle | Solid green | Solid green |
| Placing a call | Solid red | Solid red |
| Receiving a call | Blinking red | Blinking red |
| During a call | Solid red | Solid red |
| Hold the call | Solid red | Solid red |
| Monitored extension not registered/BLF subscription failed | Off | Off |
Programming BLF keys
These keys are typically programmed in the system and then downloaded to the phone via HTTP.
Procedure
1. log into the portal at secure.cytracom.net.
2. Navigate to PBX, then the Devices tab.
3. Click the name (often the extension number) or the Options button on the line of the phone you'd like to edit, then scroll down to the Multi-Purpose Keys section.
5. On the line for the key to be programmed, set the type to Busy Lamp Field and configure the following settings:
- Set the Account to Account 1.
- Enter a description, usually the name of the person at the target extension.
- Enter the extension number in the Value field.
The pattern for the Multi-Purpose Keys is shown below:
Continue to program the other BLF keys in the same manner. Modes other than BLF keys (such as Speed Dial) are available . Simply choose them from the Type drop-down menu. For Speed Dial, enter the full phone number without any spaces or characters in the value.
Once the keys have been set up as desired, submit the changes, and reboot the phone. As long as the phone is still set for HTTP and this is allowed by the firewall, the phone will automatically download the key changes as it boots.
Note: If trying to configure BLF keys for a GXP2140, submit a ticket to support@cytracom.com or click here for more information. This model is configured differently.
Still have questions? Click here to learn how to contact Cytracom Technical Support.