Use the guide below to know where to turn for help.
| Problem | Where to Go |
| An issue with the local network, router, firewall or other device | Generally the IT provider handles this. |
| An issue with call configuration, or other phone system settings | Cytracom Tech Support or IT provider |
| Questions about billing or porting phone numbers | Cytracom Account Management |
| Questions about current services or needing to add or remove services | Cytracom Account Management |
Cytracom's contact information:
Call 877-411-2987, and enter the appropriate option:
For Tech Support: Option 1 then 1
For Account Management: Option 1 then 2
If logged into the ticketing system, submit a ticket, otherwise simply send Support an email or send Account Management an email.
Hours of operation, in Central Time, are as follows:
Technical Support: Monday through Friday, from 7:00 am through 7:00 pm
Account Management: Monday through Friday, from 7:00 am through 5:00 pm
Cytracom's offices are closed on major federal holidays.
In the event of a service impacting issue:
Contact Cytracom by dialing 877-411-2987, and selecting option 1, then 1. Follow the prompts to leave an emergency voicemail. If logged into the ticketing system, submit a new ticket online. Be sure to select the Critical option to ensure the request is routed appropriately. Click here for step-by-step instructions.
Keep up to date by checking status.cytracom.com for system wide information. Once there, click Subscribe to get updates automatically.