Use the guide below to know where to turn for help.
|Problem||Where to Go|
|An issue with the local network, router, firewall or other device||Generally the IT provider handles this.|
|An issue with call configuration, or other phone system settings||Cytracom Tech Support or IT provider|
|Questions about billing or porting phone numbers||Cytracom Account Management|
|Questions about current services or needing to add or remove services||Cytracom Account Management|
Cytracom's contact information:
Call 877-411-2987, and enter the appropriate option:
For Tech Support: Option 2 then 1
For Account Management: Option 2 then 2
Hours of operation, in Central Time, are as follows:
Technical Support: Monday through Friday, from 8am through 6pm
Account Management: Monday through Friday, from 8:00am through 5:00pm
Cytracom's offices are closed on major federal holidays.
In the event of a service impacting issue:
Contact Cytracom by dialing 877-411-2987, and selecting option 2, then 1. Follow the prompts to leave an emergency voicemail. If logged into the ticketing system, submit a new ticket online. Be sure to select the Critical option to ensure the request is routed appropriately.
Keep up to date by checking status.cytracom.com for system wide information. Once there, click Subscribe to get updates automatically.