Use the guide below to know where to turn for help.
|Problem||Where to Go|
|An issue with the local network, router, firewall or other device||Generally the IT provider handles this.|
|An issue with call configuration, or other phone system settings||Cytracom Tech Support or IT provider|
|Questions about billing or porting phone numbers||Cytracom Account Management|
|Questions about current services or needing to add or remove services||Cytracom Account Management|
Cytracom's contact information:
Call 877-411-2987, and enter the appropriate option:
For Tech Support: Option 2 then 1
For Account Management: Option 2 then 2
Hours of operation, in Central Time, are as follows:
Technical Support: Monday through Friday, from 8am through 6pm
Account Management: Monday through Friday, from 8:00am through 5:00pm
Cytracom's offices are closed on major federal holidays.
In the event of a service impacting issue:
Contact Cytracom by dialing 877-411-2987, and selecting option 2, then 1. Follow the prompts to leave an emergency voicemail. If logged into the ticketing system, submit a new ticket online. Be sure to select the Critical option to ensure the request is routed appropriately. Click here for step-by-step instructions.
Keep up to date by checking status.cytracom.com for system wide information. Once there, click Subscribe to get updates automatically.