Knowing Where to Turn

Use the guide below to know where to turn for help.

Problem Where to Go
An issue with the local network, router, firewall or other device Generally the IT provider handles this.
An issue with  call configuration, or other phone system settings Cytracom Tech Support or  IT provider 
Questions about billing or porting phone numbers Cytracom Account Management
Questions about current services or needing to add or remove services Cytracom Account Management

Cytracom's contact information:

Call 877-411-2987, and enter the appropriate option:

For Tech Support: Option 2 then 1

For Account Management: Option 2 then 2

 

If logged into the ticketing system, submit a ticket, otherwise simply send Support an email or send Account Management an email

Hours of operation, in Central Time, are as follows:

Technical Support: Monday through Friday, from 8am through 6pm

Account Management: Monday through Friday, from 8:30am through 5:30pm

Cytracom's offices are closed on major federal holidays.

In the event of a service impacting issue:

Contact Cytracom by dialing 877-411-2987, and selecting option 2, then 1. Follow the prompts to leave an emergency voicemail. If logged into the ticketing system, submit a new ticket online. Be sure to select the Critical option to ensure the request is routed appropriately.  

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