Topic
This article discusses how to troubleshoot a Cytracom FaxBridge.
Environment
- Cytracom UCaaS
Description
Procedure
1. Power cycle the FaxBridge and fax machine together.
2. Make sure the PWR/SYS lights on the front of the device are solid green.
3. Check the cables securing physical connections, and swap them out if necessary.
5. Test between changing the PX values (in order 2, 1 then 3)
6. Test the device in a known working environment (if possible)
7. Whitelist the following FaxBridge IP address ranges: 204.68.103.0/24 - 209.112.252.0/24
8. Ensure that port 443 is open and the device is allowed to transmit outside of the network/firewall.
Recommended FaxBridge settings
- ECM: Off
- Baud/Transmission Rate: Low/basic or 9600
- Distinctive Ring: Off
- Auto-answer: On
- Number of rings: 0-3
Additional resources
Still have questions? Click here to learn how to contact Cytracom Technical Support or open a ticket.