Cytracom UCaaS: Updating FaxBridge firmware


This article discusses how to update the Firmware on a Cytracom FaxBridge.


  • Cytracom UCaaS


Before you begin

It is crucial that the FaxBridge does not lose power during the the firmware update, or you will brick your device. 


1. Use an SSH/Telnet client (such as PuTTY) to access the FaxBridge. You can find the device's private IP address in FaxBridge Settings in the Web Portal.

  • Username: admin
  • Password: Usually "restricted." If this password does not work, use the device ID as the password. You can find the device ID in the Web Portal.

2. After logging in, the system will take you to a Linux shell and vxu command prompt. Type the following command: vfwu , then press Enter

The system will then update the FaxBridge's firmware and reboot the device. 

Still have questions? Click here to learn how to contact Cytracom Technical Support.

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