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UCaaS Core Environment Migration
Cytracom is upgrading its underlying UCaaS infrastructure to further enhance reliability, performance, and reporting, delivering an even better experience for our customers. Starting March 1, 2026, accounts will be migrated to the new environment in phased groups.

Devices

The hardware associated with an extension in the PBX is referred to as a Device. An extension may have up to two devices associated with it. Manage these devices in Cytracom’s PBX.

Creating a Device

    • Choose Device on the main menu bar of the PBX.
    • Click + New.
    • Name the device.  (i.e. John’s cell phone)
    • Key in the 12 character MAC address with no spaces or colons that is on the back of the device.
    • Select a device template.
    • Select the device type.
    • Select the mailbox that the device is associated with.
    • Select the time zone for the device.
    • Select the extension to associate with the device. Use 1 as the Account Number.
    • Configure Multi-Purpose-Keys if needed in the next section.
    • Click Submit.

Note: This feature only pertains to Grandstream phones at this time.

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