Creating a Hold Music Group

Hold music can be customized easily on the Cytracom system.  It allows playing of individualized hold music to different parties based on the direction of the call (inbound/outbound) or to callers dialing a specific number.

Note: A .wav file or .mp3 track under 80MB may be used. In order for it to play smoother, convert it to mono instead of stereo.

To create the group:

  • Once in the PBX, expand the menu by pressing the + on the right side of the menu bar.
  • Click on Hold Music.
  • Click + New.
  • Name the group and select outbound calls as well if desired.
  • Click Save.

To add a track to the group:

  • Click Add a Track.
  • Name the track, then Upload the .wav or .mp3 file.
  • Click Save.

Now that there is a group with a track, the group can be assigned to selected phone numbers in the PBX. Assign a Hold Music Group to a Phone Number 

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