In order to enable Listen Live, Barge, or both Listen Live and Barge:
- Log in to the PBX.
- Click on the
+button on the right hand side of the main menu to view more options. - Navigate to Listen Live/Barge.
- Select Listen, Barge or both Listen and Barge from the dropdown menu under Listen Mode.
- Set the pin number up to 4 digits.
- Choose who can use the feature by moving them from available to selected using the arrows between the two boxes.
- In the next section, choose who may be listened to using the arrows between the boxes.
- Once the users have been selected, click
Submit
Using Listen Live/Barge
- To Listen to an extension, dial *057 + the extension number, and then enter the PIN number. NOTE: The extension being listened to is unaware they are being listened to.
- To Barge, dial *058 + the extension number, and then enter the PIN number. NOTE: Only the extension user can hear the "barger", the customer on the other side will not know the call is being barged in on.