In order to enable Listen Live, Barge, or both Listen Live and Barge:
- Log in to the PBX.
- Click on the
+button on the right-hand side of the main menu to view more options. - Navigate to Listen Live/Barge.
- Select Listen, Barge or both Listen and Barge from the dropdown menu under Listen Mode.
- Set the pin number up to 4 digits.
- Choose who can use the feature by moving them from available to selected using the arrows between the two boxes.
- In the next section, choose who may be listened to using the arrows between the boxes.
- Once the users have been selected, click
Submit
Using Listen Live/Barge -
*057 plus extension number - Persistent Listen Live (This will play hold music when the agent is not on a call)
- option 0 - listen-only (neither agent nor client can hear the spectator)
- option 1 - whisper to the caller (only the caller can hear the spectator)
- option 2 - whisper to the agent (only the agent can hear the spectator)
- option 3 - barge/conference (agent and client can hear the spectator)
*Note - Persistent listen live will only activate on a new call, not a current call.