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Time Frames allow the routing of calls to different PBX components depending on the day and time of the call. Time Frames can be used to define business hours for a company, a department, or an individual.  

Time Frames may also be nested within other time frames for more complex call routing if needed.    

Creating a time frame:

  • In the PBX, click on the Time Frame tab on the menu bar.
  • Click + New.
  • Name the Time Frame. (i.e. Business Hours)
  • Select the Time Zone.
  • Select During Hours Forward Call destination location, usually a group or an auto attendant.
  • Select After Hours Forward Call destination, possibly forward the call to a phone number or route the call to a mailbox.
  • Activate days and set opening and closing times within those days.
  • Click Submit.

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