Time Frames allow the routing of calls to different PBX components depending on the day and time of the call. Time Frames can be used to define business hours for a company, a department, or an individual.
Time Frames may also be nested within other time frames for more complex call routing if needed.
Creating a time frame:
- In the PBX, click on the
Time Frametab on the menu bar.
Name the Time Frame. (i.e. Business Hours)
Select the Time Zone.
Select During Hours Forward Call destinationlocation, usually a group or an auto attendant.
Select After Hours Forward Call destination, possibly forward the call to a phone number or route the call to a mailbox.
Activatedays and set opening and closing times within those days.