Time Frames

Time Frames allow the routing of calls to different PBX components depending on the day and time of the call. Time Frames can be used to define business hours for a company, a department, or an individual.  

Time Frames may also be nested within other time frames for more complex call routing if needed.    

Creating a time frame:

  • In the PBX, click on the Time Frame tab on the menu bar.
  • Click + New.
  • Name the Time Frame. (i.e. Business Hours)
  • Select the Time Zone.
  • Select During Hours Forward Call destination location, usually a group or an auto attendant.
  • Select After Hours Forward Call destination, possibly forward the call to a phone number or route the call to a mailbox.
  • Activate days and set opening and closing times within those days.
  • Click Submit.

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