How to Update Outbound Caller ID and Caller ID Name (CNAM)

Updating Caller ID is straightforward. Any phone number selected must already be a number on the Cytracom account.

Outbound Caller ID (Per Extension)

Each extension controls its own outbound Caller ID. Users can show their direct number or a shared number such as a department or group line.

1. Go to secure.cytracom.net.
2. Log in and click on PBX.
3. Click on Extensions.
4. Open the extension needing to change.
5. Choose the new phone number under Outgoing Caller ID.
6. Click Submit.

Caller ID Name (CNAM)

CNAM updates require verification and must be handled by the Cytracom Support team.

To request a CNAM change, email support@cytracom.com with:

• Company name
• Phone number needing the update
• Preferred new CNAM

Notes:

• CNAM changes can take up to one week to propagate, depending on the receiving carrier. 
• CNAM is limited to 15 alphanumeric characters due to public telephone network restrictions.