Holiday Call Routing

Creating a Holiday:

Holiday call routing will override normal call routing. Configure holidays by accessing the Holiday button in the PBX.

• Login at secure.cytracom.net.
• Once in the PBX, expand the menu by pressing the + on the right side of the menu bar.
• Click on Holiday.
• Click + New.
• Enter a name for the holiday.
• Click on the date field and choose the date from the drop down calendar.
• Choose if the holiday should be recurring or not.

Note: Only choose recurring if the holiday is repeated on the same date in subsequent years.

• Click Submit.

Once the holidays have been created, call routing can be determined.

Adjusting Holiday Routes:

• Click on Phone Numbers on the main menu of the PBX.
• Select the number that needs the holiday route.
• In the Holiday Route field, select a route from the drop down menu.
• Click Submit.
• Repeat the above steps for all necessary phone numbers.